EXIN EX0-114 Online Practice Questions and Exam Preparation

EXIN EX0-114 Online Questions & Answers

• Question 61:

  The success and failure of Releases shall be measured. What is included in these measurements?

  A. The frequency and types of Releases
  B. The Incidents related to a Release in the period following a Release
  C. The Release dates
  D. The Request for Change (RFC)
  B. The Incidents related to a Release in the period following a Release

• Question 62:

  A Change leads to a modification of an IT element. Which of the following terms best describes the element being modified?

  A. A developed application
  B. A Configuration Item
  C. A Service
  D. A deployed infrastructure
  B. A Configuration Item

• Question 63:

  According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the Customer to attend a service review meeting for discussing changes to the service scope?

  A. annually
  B. monthly
  C. only when there is a business need to change the service
  D. quarterly
  A. annually

• Question 64:

  Input from other Service Management processes is required to keep the IT service continuity plan current. Which process has the most to contribute?

  A. Change management
  B. Availability management
  C. Financial management for IT services
  D. Problem management
  A. Change management

• Question 65:

  Which statement below is not a purpose of Supplier Management procedures?

  A. That business transactions between all parties are recorded
  B. That information on the performance of all suppliers can be observed and acted upon
  C. That it is made clear that the supplier cannot subcontract part of the delivered services to the ServiceProvider
  D. That the suppliers understand their obligation to the Service Provider
  C. That it is made clear that the supplier cannot subcontract part of the delivered services to the ServiceProvider

• Question 66:

  Which process is responsible for registering the relationships within the IT infrastructure?

  A. Asset Management
  B. Change Management
  C. Configuration Management
  D. Release Management
  C. Configuration Management

• Question 67:

  What is a parameter for measuring progress relative to key objectives in an organization?

  A. Balanced Scorecard (BCS)
  B. Critical Success Factor (CSF)
  C. Key Performance Indicator (KPI)
  D. Service Improvement Program (SIP)
  C. Key Performance Indicator (KPI)

• Question 68:

  Who or what should always be informed in case a release is rejected, delayed or cancelled?

  A. Business relationship management
  B. Change management
  C. Incident management
  D. The senior management representative
  B. Change management

• Question 69:

  One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

  A. Change Management
  B. Configuration Management
  C. Release Management
  D. Service Desk
  A. Change Management

• Question 70:

  What is the contribution of Availability Management to the Service Level Management process?

  A. Availability Management provides information about the availability of the services being provided.
  B. Availability Management acts in consultation with users to determine the availability of IT services.
  C. Availability Management supplies data about the availability requirements of users.
  D. Availability Management ensures that a Service Level Agreement (SLA) is available for all users.
  A. Availability Management provides information about the availability of the services being provided.