EXIN EX0-114 Online Practice Questions and Exam Preparation

EXIN EX0-114 Online Questions & Answers

• Question 41:

  Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

  A. Availability Management
  B. Capacity Management Financial
  C. Management for IT Services
  D. IT Service Continuity Management
  B. Capacity Management Financial

• Question 42:

  What are the key contents of an IT Service Management system?

  A. A documented organizational and operational structure
  B. A software system for the ticket
  C. A software system to monitor the key performance indicators (KPIs)
  D. Systematic processes for ticket recording and follow-up only
  A. A documented organizational and operational structure

• Question 43:

  What may define the scope of Service Management in the Service Management plan?

  A. the location of the services
  B. the number of staff
  C. the size of the infrastructure
  D. the specific processes undertaken
  A. the location of the services

• Question 44:

  Which statement with regard to Information Security Management is true?

  A. Information Security Management to specifically focus on managing Information Security effective within allinformation systems.
  B. Management with appropriate authority shall approve an Information Security policy.
  C. Security Incidents need to be reported and recorded immediately in line with the Problem Managementprocedure.
  D. Security Incidents shall only be reported and recorded if they affect more than one user
  B. Management with appropriate authority shall approve an Information Security policy.

• Question 45:

  What would increase the amount of detail in the Configuration Management Database (CMDB)?

  A. Increasing the scope of the CMDB
  B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB
  C. Increasing the number of records in the CMDB
  D. Increasing the use of the CMDB
  B. Increasing the number of attributes of each Configuration Item (CI) in the CMDB

• Question 46:

  What can be improved by achieving quality objectives?

  A. Effectiveness of the service
  B. Personal satisfaction of the Configuration Manager
  C. Relationship with interested suppliers
  D. Relationship with unauthorized patties
  A. Effectiveness of the service

• Question 47:

  What is the purpose of CobiTTM?

  A. to provide a high level process model that organizes a broad range of IT activities
  B. to provide a set of detailed practices on how to implement processes and is therefore well suited as aprocess implementation tool
  C. to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley(SOX) requirements
  D. to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
  D. to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks

• Question 48:

  What has to be included in a well defined process?

  A. Expected outcomes
  B. Functions
  C. Statistical support
  D. Timelines
  A. Expected outcomes

• Question 49:

  In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

  A. Capacity Management
  B. Service Level Management
  C. Configuration Management
  D. Availability Management
  A. Capacity Management

• Question 50:

  Quality Management Systems can assist organizations in enhancing what?

  A. Customer satisfaction
  B. ISO/EC 20000
  C. Relationship with third parties
  D. Supplier satisfaction
  A. Customer satisfaction