EXIN EX0-114 Online Practice Questions and Exam Preparation

EXIN EX0-114 Online Questions & Answers

• Question 51:

  What data is recorded when an incident is reported to the Service Desk?

  A. the name of the person reporting the Incident
  B. the name of the person handling the Problem
  C. the name of the person who approves the Request for Change (RFC)
  D. the names of persons who are authorized to implement Changes in the Configuration ManagementDatabase (CMDB)
  A. the name of the person reporting the Incident

• Question 52:

  What is the objective of the Security Management process?

  A. to manage information security effectively for critical services only
  B. to manage information security effectively for IT staff
  C. to manage information security effectively relating to the financial administration of service activities
  D. to manage information security effectively within all service activities
  D. to manage information security effectively within all service activities

• Question 53:

  What is the best definition of "Quality system"?

  A. ability to maintain availability of the IT infrastructure, services and supporting organization to ensure theserequirements are met consistently
  B. mandatory Quality management practices followed by everyone in the service provider organizations
  C. organizational structure related to responsibilities, procedures and resources for implementing qualitymanagement
  D. set of the measures and procedures used to ensure that the services provided continue to fulfill theexpectations of the customer and the relevant agreements
  C. organizational structure related to responsibilities, procedures and resources for implementing qualitymanagement

• Question 54:

  One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?

  A. Capacity Database
  B. Configuration Management Database (CMDB)
  C. Definitive Software Library (DSL)
  D. Software Distribution Library
  C. Definitive Software Library (DSL)

• Question 55:

  What is meant by the Urgency of an Incident?

  A. the degree to which the solution of an incident tolerates delay
  B. the degree to which the incident gives rise to a deviation from the normal service level
  C. the time needed by IT Services to resolve the incident
  D. the relative importance of the incidents when handling them
  A. the degree to which the solution of an incident tolerates delay

• Question 56:

  Which of the following activities in the Problem Management process is related to the Change Management process?

  A. identifying Problems
  B. classifying Problems
  C. correcting Problems
  D. investigating a solution
  C. correcting Problems

• Question 57:

  What is mandatory to define in the incident management procedures?

  A. The escalation of incidents
  B. The implementation of emergency changes
  C. The recording of deficiencies in the configuration management database (CMDB)
  D. The recording of problems
  A. The escalation of incidents

• Question 58:

  When can the building and testing of a Change begin?

  A. As soon as the impact analysis has been discussed by the members of the Change Advisory Board
  B. As soon as there is a correct network plan for the change
  C. As soon as the Request for Change (RFC) has been formally authorized
  D. As soon as the Request for Change (RFC) has been classified
  C. As soon as the Request for Change (RFC) has been formally authorized

• Question 59:

  What is a Configuration Baseline?

  A. A benchmark of the service provider's capability
  B. A configuration audit report
  C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
  D. The change requests allocated to a release
  C. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time

• Question 60:

  What defines Service Quality'?

  A. A series of activities that can be assessed in advance by a provider and customer
  B. Achieving a 99.999% continuous level of availability
  C. Meeting stated customer requirements and expectations
  D. Providing a cost-effective service
  C. Meeting stated customer requirements and expectations