Ursa Major Solar plans to use Salesforce to manage their sales organization. However, the company has legacy account data from two aging systems that must be migrated into Salesforce. The Chief Technology Officer (CTO) at Ursa Major Solar is concerned about data duplication and needs it minimized.
What are two design considerations an Architect should take in this scenario? (Choose two.)
A. Before importing into Salesforce, clean the data.
B. Import the data concurrently.
C. Check and prevent duplicates by using a workflow.
D. Use Salesforce matching and duplicate rules.
Cloud Kicks has deployed Salesforce for case management and wants to know the percentage of cases
that are resolved from the initial call to their support organization.
An Architect needs to recommended a reporting solution to measure the support reps case closure rates.
What is an appropriate recommendation?
A. Ensure that Contact and Opportunity Reports and Dashboards are created.
B. Ensure field history tracking is enabled on the Case object.
C. Ensure that AppExchange packages are installed for available reports.
D. Ensure that a report is created on Case analytic snapshots.
DreamHouse Realty recently implemented a Sales Cloud. Managers have noticed that sales reps are entering an insufficient amount of data to run insightful reports and dashboards. The managers would like to monitor and measure data quality metrics.
Which solution addresses this requirement?
A. Use custom objects and fields to calculate data quality.
B. Utilize third-party AppExchange tools to measure and monitor data quality.
C. Run and generate reports to view the quality of sample data.
D. Export the data to an enterprise data warehouse and use BI tools for data quality.
Cloud Kicks plans on setting up an external Business Intelligence (BI) system and will extract 1.5 million Contact records. The company wants to avoid timeouts during the export process.
What should an Architect recommend to fulfill this request?
A. Utilize the SOAP API to export data.
B. Utilize the Bulk API to export the data.
C. Schedule a Batch Apex job to export the data.
D. Utilize GZIP compression to export the data.
A phased Salesforce rollout is planned. Three deployments will be spread out over 12 months, and the
requirements have been carefully documented.
An Architect needs to trace back configuration changes to the requirements.
Which two approaches should the Architect use? (Choose two.)
A. Utilize the Force.com IDE to save the metadata files in source control.
B. Analyze the setup audit trail for configuration changes.
C. Enter the business purpose into the Description of each field.
D. Maintain a data dictionary with the justification for each field.
Ursa Major Solar provides home installment services to its customers. To track these home installments, the company uses Opportunities. At any given time, the status of the home installments can be one of the 10 values. Currently, Ursa Major Solar has 189,000 Opportunity records.
An Architect needs to create a new field to track home installment status opportunity while also improving data quality and avoiding data skew.
What should the Architect do?
A. Create a picklist field, values sorted alphabetically.
B. Create a Master-Detail to custom object InstallmentStatus_c.
C. Create a text field and make it an external ID.
D. Create a Lookup to custom object InstallmentStatus_c.
Get Cloudy Consulting has a new Chief Technology Officer (CTO), who is preparing to move the company from a legacy CRM to Salesforce.
As part of a one-time migration, Get Cloudy Consulting will need to keep the original date when a contact was created in the legacy system.
Which steps should an Architect take to design the data migration solution?
A. 1. Write an Apex trigger on the Contact object.
2. Insert event to set the original value in a standard CreatedDate field.
B. 1. Enable the "Set Audit Fields upon Record Creation" user permission.
2. Assign the permission to the user loading the data for the duration of the migration.
C. 1. Create a new field on Contact object to capture the Created Date.
2. Hide the standard CreatedDate field using Field-Level Security.
D. 1. Migrate the data.
2. Perform an update on all records to set the original date in a standard CreatedDate field.
Cloud Kicks has a Salesforce instance with 12,000 Account records. Managers at the company have noticed similar, but not identical, Account names and addresses.
The Chief Technology Officer (CTO) at Cloud Kicks is concerned about proper data quality.
Which steps should the CTO take to address this issue?
A. 1. Use a service to standardize Account addresses.
2. Use a 3rd-party tool to merge Accounts based on rules.
B. 1. Run a report.
2. Find Accounts whose name starts with the same five characters, and merge those Accounts.
C. 1. Have the Account Owner clean their Accounts' addresses.
2. Merge Accounts with the same address.
D. 1. Enable Account de-duplication by creating matching rules in Salesforce.
2. The system will then mass merge duplicate Accounts.
A casino is implementing Salesforce and is planning to build a customer 360-degree view for a customer who visits its resorts. The casino currently maintains the following systems that record customer activity:
1.
Point-of-sale system: All purchases for a customer
2.
Salesforce: All customer service activity and sales activities for a customer
3.
Mobile app: All bookings, preferences, and browser activity for a customer
4.
Marketing: All email, SMS, and social campaigns for a customer
Customer service agents using Salesforce would like to view the activities from all four systems to provide support to customers. The information has to be current and real time.
What strategy should the data architect implement to satisfy this requirement?
A. Explore external data sources in Salesforce to build 360-degree view of customer
B. Periodically upload summary information in Salesforce to build 360-degree view
C. Migrate customer activities from all four systems into Salesforce
D. Use a customer data mart to view the 360-degree view of customer
Universal Containers (UC) has migrated its back-office data into an on-premise database with REST API
access. UC recently implemented Sales Cloud for its sales organization, but users are complaining about a
lack of order data inside Salesforce.
UC is concerned about Salesforce storage limits but would still like Sales Cloud to have access to the data.
Which design pattern should a data architect select to satisfy the requirement?
A. Develop a bidirectional integration between the on-premise system and Salesforce
B. Use Salesforce Connect to virtualize the data in Salesforce and avoid storage limits
C. Migrate and persist the data in Salesforce to take advantage of native functionality
D. Build a UI for the on-premise system and iframe it in Salesforce
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