NAHQ NAHQ Certifications CPHQ Questions & Answers

• Question 51:

  Which of the following is the relationship between clinical outcomes and patient satisfaction?

  Besides measuring morbidity and mortality, this management takes into account the quality of healthcare received from the patient's perspective.

  A. Benchmarking

  B. Clinical pathways

  C. Outcome measures

  D. Outcome management

  Correct Answer: A

• Question 52:

  _____________ is the collection of data used to analyze physician practice pattern, utilization of services, and outcomes of care. Its goal is to improve physician performance through accounts through accountability feedback and to decrease practice variations through adherence to evidence-based standards of care.

  A. Physician profiling

  B. Value-based profiling

  C. Physicians portfolio management

  D. Physician record review

  Correct Answer: A

• Question 53:

  Benchmarking is goal directed and promotes performance improvement by all of the following ways EXCEPT:

  A. Providing an environment amenable to organizational change through continuous improvement and striving to match industry-leading practices and results

  B. Creating objective measures of performance that are driven by industry leading targets instead of by past performance

  C. Providing a customer internal focus

  D. Substantiating the need for improvement

  Correct Answer: D

• Question 54:

  The best way a healthcare organization can measure whether it is meeting its goals and targets is to compare its performance:

  A. With other healthcare organizations of its status

  B. Benchmarking

  C. With the world's top healthcare organizations

  D. Against itself over time

  Correct Answer: B

• Question 55:

  Once collected, performance measurement data require interpretation and analysis if they are to be used to improve the processes and outcomes of healthcare. Data can be used to compare:

  A. An organizations performance against itself over time

  B. The performance of one organization to the performance of a group of organizations collecting data on the same measures in the same way

  C. An organization's performance against established benchmarks or guidelines

  D. A, B and C

  Correct Answer: D

• Question 56:

  The comparison chart interpretation will result in one of the following scenarios, regardless of the type of measure EXCEPT:

  A. No outliner: Actual performance is within the expected range

  B. Favorable outliner: Actual performance is better than the expected performance

  C. Unfavorable outliner: Actual performance is worse than the expected performance

  D. Incomplete data: Data cannot be analyzed because of complexity

  Correct Answer: D

• Question 57:

  Depending upon the direction of a measure's improvement, outlier interpretations can be: (Choose two.)

  A. Positive measures

  B. Negative measures

  C. Structure measures

  D. Outcome measures

  Correct Answer: AB

• Question 58:

  Either an increase or decrease in rate could be a signal of improvement. In other words, there is no clear direction of improvement for these measures. In this case an observed rate either above or below the expected range is an unfavorable outliner.

  A. Neutral measures

  B. Positive measures

  C. Negative measures

  D. Structure measures

  Correct Answer: A

• Question 59:

  The comparative norm (e.g. expected rate) in the comparison analysis is the ____________ if the measure is risk adjusted and the comparison group mean if the measure is not risk adjusted.

  A. Predicted rate

  B. Continues variable measure

  C. Risk free rate

  D. Proportion measure

  Correct Answer: A

• Question 60:

  __________ are similar to proportion measures in that both are based on count (or attributes) data but differ in that the numerator and the denominator address different attributes.

  A. Ratio measures

  B. Continuous variable measures

  C. Predicted rate

  D. Outcome measures

  Correct Answer: A