NAHQ CPHQ CPHQ Questions & Answers

• Question 41:

  Which part of a job description should be used in a criteria-based performance evaluation?

  A. Salary grade

  B. Duties and responsibilities

  C. Working conditions

  D. Qualifications

  Correct Answer: B

• Question 42:

  Which of the following are hardware components that would be included in a computerized management information system?

  A. Binary and decimal coding

  B. Flow chart and program

  C. Instructions and data

  D. Printer and random access memory

  Correct Answer: D

• Question 43:

  Honest criticism is hard to take, particularly from a relative, a friend, an acquaintance, or a stranger. Resistance to lower-than-expected results is common and reasonable. It is not necessarily a sign of complacency or lack of commitment to high-quality, patient entered care.

  Most of the resistance comes in any two forms: (Choose two.)

  A. People resistance

  B. Arguments about patients

  C. Data resistance

  D. None of these

  Correct Answer: AB

• Question 44:

  Patients and their families have clearly articulated need respect to the care they receive. If the staff members they encounter are nice but do not meet their needs, these staff members have delivered care inefficiently.

  It all means that:

  A. Nice is not the only aspect of quality care

  B. No one comes here for a good time

  C. The patient/family is very difficult or dysfunctional

  D. How can patients rate the skill of their doctors?

  Correct Answer: A

• Question 45:

  Feedback from patients and their families will provide rich information for quality improvement work. For these efforts to be successful, you should consider some questions.

  Which of the following is NOT out of those questions?

  A. What is your aim for improvement?

  B. Who will review the data?

  C. What was your last year budget?

  D. How frequently do you need to measure your performance to achieve your name?

  Correct Answer: C

• Question 46:

  Experts on delivering superior customer service suggest that healthcare organizations adopt the following

  principle/s:

  (Choose three.)

  A. Hire service-savvy people. Aptitude is everything, people can be taught technical skills

  B. Establish high standards of customer service

  C. Maintain a focus on facilities

  D. Help staff cope better is a stressful atmosphere

  Correct Answer: ABD

• Question 47:

  __________ accounts for the different types of patients in institutions.

  Adjustments should be considered when hospital survey results are being released to the public.

  A. Proxy response

  B. Case-mixed adjustment

  C. Recall base

  D. Bias or mode effects

  Correct Answer: B

• Question 48:

  Best practice standards in healthcare continue to evolve in response to new medicines and treatment option.

  The following list details a number of concerns in the creation of physician profiles EXCEPT:

  A. What do you want to measure, and why is this important?

  B. Are these the most appropriate measures of quality improvement?

  C. How will findings influence change?

  D. How and when standards will be marked?

  Correct Answer: D

• Question 49:

  The creation of an information technology infrastructure to analyze the performance of all physicians in a healthcare system can be useful in:

  A. Identifying the disease the hospital, physician, or physical group treats most

  B. Organizations can develop clinical pathways

  C. Clinical issues can be sorted out

  D. Physician report cards can be issued

  Correct Answer: AB

• Question 50:

  Credentialing refers to the process of _______________ a well-qualified staff that is able to deliver highest-quality care.

  A. Hiring

  B. Compensating

  C. Awarding

  D. Nominating

  Correct Answer: A