NAHQ NAHQ Certifications CPHQ Questions & Answers

• Question 61:

  Attribute data are discrete whole numbers and not continuous.

  Examples of attribute data plotted as ratio data on u-charts include figures such as:

  A. Total number of patient falls per patient day

  B. Total number of medication errors per total number of pneumonia patients

  C. Percentage of patients readmitted to the hospital within 30 days

  D. Percentage of surgical compilations divided by the percentage number of surgeries

  Correct Answer: A

• Question 62:

  When continuing unique events, one uses a p-chart. The number plotted on a chart would be either a proportion or a percentage. When counting total events (e.g., the number of falls per patient day each month), one plots a ratio on a u- chart.

  Examples of attributes data plotted as percentage on p-charts include figures such as: (Choose two.)

  A. Percentage of patients who died

  B. Percentage of visits by every patient

  C. Percentage of scripts that had one or more medication errors

  D. Percentage of patients discharged

  Correct Answer: AC

• Question 63:

  There are many different control charts. However, it its initial efforts, the average facility can manage with only four.

  Which of the following is/are NOT out of those?

  A. Pie chart

  B. U-chart

  C. Individual values and moving range chart

  D. X-bar and S chart

  Correct Answer: A

• Question 64:

  Continuous variable measures and rate-based measures are the further categories of:

  A. Structure measures

  B. Process measures

  C. Outcome measures

  D. All of these

  Correct Answer: D

• Question 65:

  The theory behind SPC (Statistical Process Control) is straightforward. It requires a change in thinking from error detection to error prevention.

  The use of SPC in healthcare has a number of benefits excluding:

  A. Increased quality awareness on the part of healthcare organizations and practitioners

  B. Increased focus on patients

  C. The ability to base decisions on database

  D. Moderation is processes that result in lengthening the outcomes having better quality care

  Correct Answer: D

• Question 66:

  Numerous opportunities for improvement exist in every healthcare organization. However, not all improvements are of the same magnitude.

  Improvements that are powerful and worthy of organization resources include those:

  A. That will positively affect a large number of patients

  B. Eliminate or reduce instability in critical clinical or business processes

  C. Increase risk

  D. Ameliorate serious problems

  Correct Answer: D

• Question 67:

  An organization may develop performance measure internally or adopt them from a multitude of external resources. However, regardless of the source of performance measure each measure should be evaluated against certain characteristics to ensure a credible and beneficial measurement effort.

  Which of the following characteristics is/are critical to performance measures? (Choose three.)

  A. Reliability

  B. Validity

  C. Cost-effectiveness

  D. Interpretability

  Correct Answer: ABC

• Question 68:

  The components which support successful implementation of performance improvement programs and

  attainment of project goals and objective include/s:

  (Choose three.)

  A. Leadership commitment

  B. Establishment of performance improvement oversight entity

  C. Establishment of partnership

  D. Expected time frames

  Correct Answer: ABC

• Question 69:

  In successful implementation of performance improvement programs, use of a single improvement methodology across all improvement initiatives is critical to facilitating a cohesive and consistent approach to improvement within the organization. An organization can develop improvement methodologies internally or can adopt them from external sources.

  Which of the following components is related to this strategy?

  A. Selection and use of a performance improvement methodology

  B. Establishment of a performance improvement oversight entity

  C. Establishment of partnership with key stakeholder

  D. Staff understanding

  Correct Answer: A

• Question 70:

  The performance improvement methodology is a carefully chosen, strategically driven, value based, systematic, organization-wide approach to the achievement of specific, meaningful, high-priority organizational improvements.

  The plan should include:

  A. The identified and prioritized opportunities for improvement project

  B. The staff needed to conduct the internal survey

  C. Needed human and material resources

  D. Estimated time frames

  Correct Answer: A