It has been suggested that five clerical posts can be abolished when a new computer system is implemented. Under which category of costs or benefits will this be recorded?
A. Tangible costs.
B. Tangible benefits.
C. Intangible costs.
D. Intangible benefits.
An IT department needs to upgrade its hardware to run the new version of an established operating system. The cost of this required upgrade is $2 million. As an alternative, the IT director has suggested that the company should change to a completely different operating system. Although this will cost $6 million, the change will bring many other benefits, including cheaper maintenance costs and increased security. What is the avoided cost in his proposal?
A. $2 million.
B. $4 million.
C. $6 million.
D. $8 million.
An airline wishes to assess the punctuality of its flights. What type of business activity would do this?
A. An enabling activity.
B. A controlling activity.
C. A planning activity.
D. A monitoring activity.
Which of the following actions could sustain business change?
A. Develop the coaching skills of selected staff members.
B. Establish clear benefits for selected, powerful stakeholders.
C. Retain the previous system and its associated processes.
D. Ensure that improved staff performance is not rewarded.
Linking a piece of delivered software functionality with a requirement is known as which of the following?
A. Requirements validation.
B. Requirements verification.
C. Requirements testing.
D. Requirements traceability.
Every night at midnight a batch process is invoked to invoice all orders received that day. How will the time midnight be represented on a use case diagram?
A. As a use case.
B. As an association.
C. As an actor.
D. As a system boundary.
Which of the following BEST describes the term value proposition?
A. The net present value of a proposed project.
B. The value that a product or service offers to customers.
C. The proposed value of benefits in a cost-benefit analysis.
D. The value of the Internal Rate of Return of a project.
What are business case development, subject matter expertise and procurement all examples of?
A. Behavioural skill competencies required by business analysts.
B. Business knowledge competencies required by business analysts.
C. Technique competencies required by business analysts.
D. Personal knowledge competencies required by business analysts.
In which of the following circumstances is supplier power high?
A. When switching costs are low.
B. When there are relatively few customers.
C. When the supplier brand is powerful.
D. When alternatives are readily available.
When running workshops, it is useful to have someone with a role that includes specific responsibility for keeping attendees focused on achieving the objective of the workshop. Which of the following terms describes this role?
A. The arbitrator.
B. The scribe.
C. The stakeholder.
D. The facilitator.
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