Salesforce Salesforce Certifications B2C-SOLUTION-ARCHITECT Questions & Answers

• Question 71:

  A company wants to use the Salesforce Platform for their needs. They need a marketing solution, an online ordering platform, and a b solution for service agents, The goal of the company is to provide end-to-end support for their customers.

  What is an example of a deliverable that the Solution Architect should provide to make sure the company understands the solution that is needed?

  A. Technical Design Specification showing the data mapping/model and systems integration

  B. Final design document for storefront pages and service agent experience

  C. Email templates and copy for suggested marketing emails

  D. Organization chart of the company completed by the Solution Architect

  Correct Answer: A

  A Technical Design Specification is a document that describes the technical architecture and design of a solution, including the data mapping/model and systems integration. This document can help the company understand the solution that

  is needed and how it will meet their requirements.

  References:

  https://trailhead.salesforce.com/content/learn/modules/solution-design-for-technical-architects/define-the-technical-architecture

• Question 72:

  An ecommerce company has one B2C Commerce Primary Instance Group with three storefronts and is considering Marketing Cloud for email messaging and customer journey orchestration. The company has a strong desire to implement product recommendations in their email messaging as well as implement the abandoned cart use-case.

  Which two approaches should a Solution Architect recommend to ensure that the company can implement solutions that align with their requirements?

  Choose 2 answers

  A. Implement Marketing Cloud with a single business unit as that unit can share its product catalog across the three B2C Commerce storefronts and generate storefront-specific product recommendations.

  B. Implement a separate business unit for each B2C Commerce storefront to ensure that each storefront has its own Marketing Cloud product catalog from which product recommendations will be driven.

  C. Implement abandoned cart using Marketing Cloud's Behavioral Trigger feature and create an abandonment journey for all three storefronts from a single business unit. Marketing Cloud will manage ensuring that product recommendations are storefront specific via Marketing Cloud Einstein.

  D. Implement abandoned cart using Marketing Cloud's Behavioral Trigger feature and create an abandonment journey for each storefront and their paired business unit. The B2C Commerce storefront must also be extended to re-create the customer's shopping cart with abandoned products.

  Correct Answer: BD

  This approach allows the company to have a separate business unit for each B2C Commerce storefront, which provides data segregation and customization for each market. Each business unit can have its own Marketing Cloud product catalog, which is a data extension that contains product information for generating product recommendations using Einstein. D. This approach allows the company to implement abandoned cart using Marketing Cloud's Behavioral Trigger feature, which can track customer behavior on the B2C Commerce storefront and trigger an email journey based on predefined rules. The abandonment journey can include product recommendations based on the products left in the cart. The B2C Commerce storefront must also be extended to re-create the customer's shopping cart with abandoned products using a link or button in the email. References: https://help.salesforce.com/s/articleView?id=sf.mc_pb_product_catalog.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.mc_pb_behavioral_triggers.htmandtype=5 https://developer.salesforce.com/docs/commerce/sfra/marketing-cloud/abandoned-cart

• Question 73:

  A company uses B2C Commerce to capture customer orders and then uses an ETL tool to send the orders to an ERP system for processing. The company also uses Service Cloud and would like to display the processed orders in that system as well, in case their service reps need to refer to an order. However, the order data itself does not need to be copied.

  Which tool can a Solution Architect use to meet this requirement?

  A. Remote Process Invocation

  B. Salesforce Connect

  C. Streaming API

  D. Batch Data Synchronization

  Correct Answer: B

  This answer is correct because Salesforce Connect can be used to display external data in Salesforce without copying or storing it. Salesforce Connect uses external objects to access data from an external system via an adapter. This way,

  the order data from the ERP system can be displayed in Service Cloud as read-only records without consuming additional storage space.

  References:

  https://help.salesforce.com/s/articleView?id=sf.datacloud_connect.htmandtype=5

• Question 74:

  An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the `Order on Behalf of feature in the Service Cloud console.

  The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.

  How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service

  Cloud in an efficient manner?

  A. Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.

  B. Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.

  C. Use the Salesforce REST API to import the 3 million records into Service Cloud.

  D. Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.

  Correct Answer: A

  Business Manager is a web-based tool that allows B2C Commerce administrators to export customer data in CSV format. Data Loader is a desktop tool that allows Salesforce administrators to import data in CSV format into Service Cloud.

  This is an efficient way to migrate a large batch of customer records from one system to another.

  References:

  https://documentation.b2c.commercecloud.salesforce.com/DOC1/topic/com.demandware.dochelp/BusinessManager/BusinessManager.html

  https://help.salesforce.com/s/articleView?id=sf.data_loader.htmandtype=5

• Question 75:

  A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.

  Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?

  A. Enable Contact to Multiple Accounts

  B. Duplicate Matching Rules

  C. Lightning Data Services

  D. Customer Data Platform

  Correct Answer: AB

  Enabling Contact to Multiple Accounts allows a single contact to be related to multiple accounts, which can prevent the creation of duplicate contacts with different primary accounts. Duplicate Matching Rules can help identify and prevent duplicate records based on the criteria and actions that you specify.

• Question 76:

  Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust.

  What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?

  Choose 1 answers

  A. Run a Journey Mapping Workshop to understand the users' interactions with the system

  B. Does the team need front-end development capabilities?

  C. Run a Consequence Scanning Workshop to understand the impact of the work

  D. Run a Requirements Gathering Workshop to start creating the build requirements

  E. Speak with a Legal Expert in regards to HIPPA and PHI Data

  Correct Answer: C

  This answer is correct because it is a next step that a Solution Architect should suggest to provide UC the kind of understanding they are looking for regarding how to manage or work with health related data while still keeping their users trust. A Consequence Scanning Workshop is a method that helps identify potential positive and negative consequences of a product or service on people, society, and environment. It can help UC anticipate the impact of their work on their users' trust and privacy, and design solutions that mitigate risks and maximize benefits.

  References: https://www.salesforce.com/blog/how-relationship-design-works/

• Question 77:

  A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi- factor authentication (MFA) upon logging in to either system.

  Which three activities does the Solution Architect need to complete in order to meet the company's requirements?

  Choose 3 answers

  A. Enable SSO on both Service Cloud and Marketing Cloud.

  B. Define which system is acting as an identity provider (IDP).

  C. Configure Marketing Cloud Connect,

  D. Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).

  E. Enable MFA on the identity provider (IDP).

  Correct Answer: ABE

  Option A is correct because enabling SSO on both Service Cloud and Marketing Cloud is a necessary step to allow agents to authenticate and access all systems with the least possible clicks, as they only need to log in once with their

  credentials and then switch between systems seamlessly.

  Option B is correct because defining which system is acting as an identity provider (IDP) is a necessary step to configure SSO between Service Cloud and Marketing Cloud, as it determines which system will verify the identity of the agents

  and issue authentication tokens for the other system.

  Option E is correct because enabling MFA on the identity provider (IDP) is a necessary step to meet the company's requirement of confirming the identity of the agents using multi-factor authentication (MFA) upon logging in to either system.

  MFA adds an extra layer of security by requiring agents to enter a verification code or use another device besides their username and password. Option C is incorrect because configuring Marketing Cloud Connect is not a necessary step to

  enable SSO between Service Cloud and Marketing Cloud, as it is used for data synchronization and integration purposes, not for authentication or access management.

  Option D is incorrect because enabling Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP) are not necessary steps to enable SSO between Service Cloud and Marketing Cloud, as they

  are used for different purposes. ADFS is used for federating identities across different domains or organizations, while Salesforce Event Monitoring is used for tracking user activity and performance within Salesforce.

  References:

  [Get Started with B2C Solution Architect Cert Prep - Trailhead] [Certification - B2C Solution Architect - Trailhead]

• Question 78:

  A company uses Service Cloud and B2C Commerce and now wants to enable the `Order on Behalf of functionality on its storefront.

  Which two actions should a Solution Architect take to ensure agents can use the `Order on Behalf of' functionality?

  Choose 2 answers

  A. Apply the "Order on Behalf of permission set to Service Cloud users.

  B. Verify that the permissions for the B2C Commerce account support `Order on Behalf of'.

  C. Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.

  D. Configure agents to use SSO between B2C Commerce and Service Cloud.

  Correct Answer: BC

  To enable the `Order on Behalf of' functionality, the B2C Commerce account must have the `Order on Behalf of' permission enabled and the `Customer Service' role assigned. The agents must also have a user record in Service Cloud and an

  account created in B2C Commerce with the same email address.

  References:

  https://help.salesforce.com/s/articleView?id=sf.b2c_service_cloud_connector_order_on_behalf_of.htmandtype=5

• Question 79:

  Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.

  Which feature of Data Loader should be used to load this data back into Salesforce faster?

  A. REST API

  B. Bulk API Serial Mode

  C. SOAP API

  D. Bulk API

  Correct Answer: D

  Bulk API is a feature of Data Loader that allows loading large amounts of data into Salesforce faster and more efficiently. Bulk API uses asynchronous processing to handle data in batches, which reduces network overhead and improves performance. Bulk API is suitable for loading data files with more than 20,000 records or larger than 10 MB. The export file has more than 2 million records, so Bulk API should be used to load this data back into Salesforce faster.

  References: https://help.salesforce.com/s/articleView?id=sf.data_loader_bulk.htmandtype=5 https://developer.salesforce.com/docs/atlas.en-us.api_asynch.meta/api_asynch/asynch_api_intro.htm

• Question 80:

  A holding company owns and operates a large number of brands internationally. They are interested in migrating from a home-grown solution to a Salesforce multi-cloud solution as part of a new digitalization initiative to optimize IT spending across the brands. The brand any would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement. Given that the company has operations and customers in Brazil Canada Europe Japan Russia and the United States, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security?

  Choose 2 answers

  A. Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.

  B. Utilize Shield to handle the encryption of data across all Salesforce products for all fields required to be geo-fenced.

  C. Enable Transparent Data Encryption in Marketing Cloud to ensure that Marketing engagement data is encrypted at rest. Written

  D. Use Salesforce Connect to leverage external data sources that are located within the corresponding country that the Materials customer resides in.

  Correct Answer: BD

  Shield is a set of security tools that can help protect sensitive data across Salesforce products, including encryption, auditing, and monitoring. Shield can help comply with data privacy and security regulations that require geo-fencing or data

  residency. Salesforce Connect is a feature that allows accessing data from external sources without storing it in Salesforce. Salesforce Connect can help comply with data privacy and security regulations that restrict cross-border data

  transfers or require data localization.

  References:

  https://www.salesforce.com/products/platform/products/shield/

  https://help.salesforce.com/s/articleView?id=sf.data_source_connect.htmandtype=5