EXIN EXIN Certifications MOFF Questions & Answers

• Question 111:

  Of which Service Management Function (SMF) is quality assurance a key element?

  A. Infrastructure Engineering

  B. Release Management

  C. Service Desk

  D. Service Level Management

  Correct Answer: A

• Question 112:

  Which of the following describes the concept of Service Management Functions (SMFs)?

  A. a model for measuring the performance of the process

  B. a model for organizing IT staff

  C. organizational units that support IT operations

  D. processes, procedures and policies to deliver and support IT service solutions

  Correct Answer: D

• Question 113:

  For which type of administration does System Administration not have responsibility?

  A. Database administration

  B. Directory Services administration

  C. Messaging administration

  D. Telecommunications systems administration

  Correct Answer: B

• Question 114:

  To what ITIL category do the Service Management Functions (SMFs) in the Changing Quadrant directly map?

  A. Customer Relationship Management

  B. Service Delivery

  C. Service Level Management

  D. Service Support

  Correct Answer: D

• Question 115:

  Which of the following Team Role Clusters takes part in the Changing Quadrant of the Process Model?

  A. the Operations Role Cluster

  B. the Release Role Cluster

  C. the Security Role Cluster

  D. the Service Role Cluster

  Correct Answer: B

• Question 116:

  Of which Service Management Function (SMF) is deploying reliable services smoothly an objective?

  A. Change Management

  B. Configuration Management

  C. Release Management

  D. Service Monitoring and Control

  Correct Answer: C

• Question 117:

  Which of the following is a key component of the MOF Process Model?

  A. Configuration Item

  B. Effective communication

  C. Operations Review

  D. Operations Management Review

  Correct Answer: D

• Question 118:

  Which of the following is a requirement for successful implementation of IT Service Management?

  A. guidance in operating Microsoft's platforms

  B. measurable evidence of benefit to build a business case

  C. using MSF as the software development and deployment approach

  D. using the seven books of ITIL

  Correct Answer: B

• Question 119:

  Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure that the key operational knowledge remains current and accessible to all members of the operations staff?

  A. Workforce Management

  B. Operations Review

  C. Service Level Agreement (SLA)

  D. Release Management

  Correct Answer: B

• Question 120:

  Of which Service Management Function (SMF) is quality assurance a key element?

  A. Infrastructure Engineering

  B. Release Management

  C. Service Desk

  D. Service Level Management

  Correct Answer: A