HP HP2-H08 Online Practice Questions and Exam Preparation

HP HP2-H08 Online Questions & Answers

• Question 1:

  Which technology does the monitor need to support to play a Blu-ray movie through a DVI connection?

  A. DVI-I
  B. HDCP
  C. DVI-D
  D. VGA
  B. HDCP

• Question 2:

  In the HP Six-Step Troubleshooting Methodology, what is an example of evaluating data?

  A. asking the customer to describe the symptoms of the problem
  B. downloading a maintenance guide
  C. deciding whether the problem is caused by hardware or software failure
  D. installing service packs
  A. asking the customer to describe the symptoms of the problem

• Question 3:

  You are trying to locate a part number for warranty replacement of a faulty component. Which part number should you use?

  A. option part number
  B. warranty part number
  C. assembly part number
  D. spare part number
  D. spare part number

• Question 4:

  An application on a customer's HP desktop has failed. Where can you find the application log file?

  A. root directory
  B. MPS report
  C. temp directory
  D. system dump report
  D. system dump report

• Question 5:

  Which HP utility is used for testing SATA hard drives on HP workstations?

  A. Array Configuration Utility (ACU)
  B. Vision Diagnostics
  C. Built-In Self Test (BIST)
  D. Disk Defragmenter
  C. Built-In Self Test (BIST)

• Question 6:

  A customer reports a computer that locks up at the HP Invent logo screen at POST. What could be causing this? (Select two.)

  A. third-party hardware
  B. monitor
  C. power management settings
  D. corrupted operating system
  E. incorrectly seated memory
  A. third-party hardware
  E. incorrectly seated memory

• Question 7:

  Which function do HP Care Packs provide?

  A. software patches and updates
  B. extended warranty support service
  C. additional sales assistance
  D. increased software functionality
  B. extended warranty support service

• Question 8:

  Your customer wants better security for sensitive data on their hard drives and asks for help enabling HP DriveLock. Where should you look to enable this?

  A. Windows Disk Management
  B. Security menu in BIOS
  C. Regedit32: Hkey_Local_Machine
  D. HP ProtectTools Security Manager
  B. Security menu in BIOS

• Question 9:

  The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Which support option is available to the customer?

  A. No option is available; the system is no longer supportable.
  B. The customer must pay for service and any parts required.
  C. The customer must purchase an additional HP Care Pack.
  D. The customer should call HP to arrange a warranty extension.
  B. The customer must pay for service and any parts required.

• Question 10:

  You have been asked to install BIOS updates over the network on all HP clients to reduce the administrative burden. You are using a Microsoft management agent to send the updates. What is the appropriate file to use to update the BIOS over the network?

  A. Bios cab file
  B. ROMPAQ file
  C. HPQflash file
  D. MSConfig file
  C. HPQflash file