The system warranty has expired and the customer is requesting support. The customer no longer has proof of purchase. Which support option is available to the customer?
A. No option is available; the system is no longer supportable.
B. The customer must pay for service and any parts required.
C. The customer must purchase an additional HP Care Pack.
D. The customer should call HP to arrange a warranty extension.
Which type of communication from HP is designated for HP internal use?
A. Service Advisory
B. Engineering Advisory
C. Product Bulletin
D. Service Bulletin
How many fingerprints are required to enroll in the biometric database to enable the use of the fingerprint security option?
A. one
B. two
C. three
D. Four
You have been asked to install BIOS updates over the network on all HP clients to reduce the administrative burden. You are using a Microsoft management agent to send the updates. What is the appropriate file to use to update the BIOS over the network?
A. Bios cab file
B. ROMPAQ file
C. HPQflash file
D. MSConfig file
You have upgraded the memory in a desktop, but the operating system detects 64MB less memory than was actually installed. What should you do first to find the cause?
A. Verify that no third-party memory is installed.
B. Check the disabled memory slot in BIOS.
C. Check the disabled memory hole in the system BIOS.
D. Determine the amount of shared video memory.
Which tool is used to update desktops and notebooks proactively with select HP software and drivers?
A. HP SoftPaq Download
B. HP Update Manager for Vista
C. HP Client Management Software Updates
D. HP Software Update
Which statement best describes the function of HP Wireless Assistant?
A. It displays information about devices such as PC cards.
B. It uses the Windows Zero Configuration Utility.
C. It displays information about whether the wireless network is enabled or disabled.
D. It enables and disables the integrated wireless devices on a notebook.
Which diagnostics tool should you use to qualify a memory issue?
A. HP Help and Support
B. HP Memory Manager
C. BIOS diagnostics
D. Windows Memory Test
Which first step does HP recommend that you take to resolve compatibility and performance issues?
A. Replace the hard drive.
B. Update HP software.
C. Update the BIOS.
D. Replace the system board.
You are at a customer site to repair a computer and have determined that the replacement part is DOA. What should you do?
A. Call HP technical support.
B. Open a new support case with HP.
C. Replace the part as assigned.
D. Cancel the onsite service.
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