Exam Details

  • Exam Code
    :HP2-H08
  • Exam Name
    :Servicing HP Desktops , Workstations , and Notebooks
  • Certification
    :HP Certifications
  • Vendor
    :HP
  • Total Questions
    :146 Q&As
  • Last Updated
    :Jun 11, 2025

HP HP Certifications HP2-H08 Questions & Answers

  • Question 21:

    What is true regarding HP DriveLock if a user has forgotten the master password?

    A. The system board must be replaced.

    B. The BIOS must be reset.

    C. The security jumper on the system board must be replaced.

    D. The drive cannot be recovered; the user data is lost.

  • Question 22:

    How does ESD preventive equipment reduce the risk of demage from ESD?

    A. by storing the charge

    B. by increasing the charge

    C. by eliminating the charge

    D. by minimizing the charge

  • Question 23:

    According to HP best practices, where should you verify the service history for a specific computer?

    A. customer-supplied service records

    B. Channel Services Network (CSN)

    C. Microsoft Windows System Information

    D. The Service Media Library (SML)

  • Question 24:

    A customer calls because several of their newer model notebooks cannot boot when a third-party USB device is installed. Older models of the notebooks boot with the same device installed. You have already updated the BIOS to the latest available, but this does not resolve the issue.

    What should you do?

    A. Tell the customer that the third-party device is not supported.

    B. Call HP technical support.

    C. See if there is a BIOS update available for the USB device.

    D. Remove and replace the system board.

  • Question 25:

    Which action should you suggest to a customer before you go onsite to replace an intermittently failing hard drive?

    A. Print all relevant error logs.

    B. Create a user ID.

    C. Back up important data.

    D. Provide the login password.

  • Question 26:

    You are trying to determine the original default specification of an HP workstation. Where would you find this information?

    A. BIOS

    B. asset tag

    C. product number

    D. serial number

  • Question 27:

    What is the maximum recommended distance between two devices when communicating using Bluetooth?

    A. 5 meters (15 feet)

    B. 10 meters (30 feet)

    C. 20 meters (65 feet)

    D. 15 meters (50 feet)

  • Question 28:

    A customer complains that their notebook battery does not hold a charge for very long. You determine that the battery has reached the end of its useful life, even though the customer's notebook is still under warranty. What should you do?

    A. Replace the battery under warranty as long as the notebook is still under warranty.

    B. Tell the customer that the battery warranty does not cover battery degradation.

    C. Advise the customer to purchase an HP Care Pack to cover the battery replacement.

    D. Recalibrate the battery to increase the battery capacity.

  • Question 29:

    Which step is a required HP procedure for troubleshooting a hard drive?

    A. Use the hpsetcfg tool.

    B. Run the Drive Protection System (DPS) tool.

    C. Run the HP Backup and Recovery Manager.

    D. Run a memory check on the system RAM.

  • Question 30:

    What is the definition of multi-core technology?

    A. a system board with more than one CPU socket

    B. a single CPU that has multiple execution cores

    C. a processor that runs at multiple speeds

    D. a processor that has the ability to hyperthread

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