ASQ CSSGB Online Practice Questions and Exam Preparation

ASQ CSSGB Online Questions & Answers

• Question 1:

  Explain the purpose of documentation in Six Sigma management.

  Documentation has at least 4 purposes in Six SigmA. First, it provides a permanent record of the project and details for the future owner of the process. Second, it ensures that the improvement and rationale is documented so that the problem does not come back. Third, it ensures that the knowledge gained by the team is saved and shareD. Finally, it documents vital information about the project from which others can benefit.

• Question 2:

  Explain the purpose of a QC process chart. Draw a QC chart to illustrate your explanation.

  Check the answer in explanation.

  The purpose of a QC process chart is to monitor implementation of revised best practice method.

  

• Question 3:

  Explain the function of control charts in the Control phase of the DMAIC model.

  Control charts are important in the Control Phase of the DMAIC model because they can be used to monitor stability of the Xs and the CTQs. Also, control charts promote process monitoring and work towards the elimination of mass inspection methods.

• Question 4:

  Explain why standardization is such an important part of Six SigmA.

  Standardization of a process creates a known best practice flowchart that can be improved by one or more employees, perhaps a Six Sigma project team. There are multiple variations of a process without standardization. The lack of standardization makes process improvement very difficult because there is not one process to be improved, rather, there are many versions of the same process needed improvement.

• Question 5:

  Explain the purpose of “mistake proofing.” Explain the functioning of mistake proofing.

  Check the answer in explanation.

  Mistake proofing is used to create “robust steps” in a process or service, or components of a product, denoted as Xs, which are not susceptible to human error. It is used on the critical parameters shown in column 1 in the table below and on the potential failure modes shown in column 2 of the table below. Column 12 in the table below is used to list a mistake proofing solution to potential failure modes (column 2). There are many types of mistake proofing solutions to prevent failure modes, for example, alarms that indicate danger to an operator, color coding medical records by type (green for pediatric and orange for geriatric), or a hand harness for a press to prevent an operator from getting his/her hands crushed in the press. Team members can brainstorm for mistake proofing solutions to potential failure modes, or they can review the literature on mistake proofing techniques.

  

• Question 6:

  List the steps involved in developing a “risk abatement” plan.

  Check the answer in explanation.

  Team members construct risk abatement plans for risk elements with high and medium risk elements; that is, a risk element score of 16 to 25. Team members identify process, product or service changes to reduce the risk for each high and medium risk element (Xs). Next, team members estimate the risk element score after the risk abatement plan is set into motion. Team members identify the risk element owner and set a completion date for the risk abatement plan to become operational. Finally, team members document the risk abatement plans.

  

  for each risk element and transfer the knowledge to other relevant risk elements. Next, Team members carry out all risk abatement plans. They document the lessons learned team members incorporate the risk abatement plans into a control

  plan for the process owner.

  Team members turn the process control plan over to the process owner. Finally, the process owner continuously turns the PDSA cycle to continue improving the process, product, or service.

• Question 7:

  Explain the purpose of “risk management.”

  The purpose of risk management is to maintain control and minimize the risk of failure of product, service or process by using risk abatement plans.

• Question 8:

  Analyze the following 23 full factorial design with 2 replications data using Minitab.

  

  Check the answer in explanation.

  

  

  

  The high-high-high 3-way interaction rules the experiment. To maximize CTQ, set all factors at the high level.

• Question 9:

  Explain the purpose of a pilot test.

  A pilot test serves four purposes. First, it validates a revised best practices methoD. Second, it highlights the risks (e.g., FMEA) involved in using the revised best practice methoD. Third, it promotes a smooth implementation of the revised best practice methoD. Finally, it facilitates buy-in by the stakeholders of revised best practice methoD.

• Question 10:

  Use the following design matrix display to answer the following questions.

  Check the answer in explanation.