ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 411:

  A manager's role with employees is most effective when the manager is described as which of the following?

  A. A leader

  B. A stakeholder

  C. A supervisor

  D. An autocrat

  Correct Answer: A

• Question 412:

  Which of the following control charts is used to measure variables data?

  A. p

  B. c

  C. x

  D. u

  Correct Answer: C

• Question 413:

  Which of the following question types should be used when a company interviews a small group of customers about their level of satisfaction?

  A. Closed-ended

  B. True/false

  C. Multiple answer

  D. Open-ended

  Correct Answer: D

• Question 414:

  According to Crosby, quality is defined as:

  A. the cost of preventing defects

  B. the cost of eliminating defects

  C. conformance to requirements

  D. any kind of nonconformance

  Correct Answer: C

• Question 415:

  Which of the following tools should be used to identify the customers of a product or process?

  A. Flowchart

  B. Cause and effect diagram

  C. Pareto chart

  D. Run chart

  Correct Answer: C

• Question 416:

  Which of the following methods will help an organization mold its future and achieve its goals, despite unforeseeable external forces?

  A. Matrix management

  B. Tactical deployment

  C. Quality planning

  D. Strategic planning

  Correct Answer: D

• Question 417:

  A college professor gives weekly quizzes to a class, partially as a means of measuring learning effectiveness. The following chart is plotted for the top five students in the class. Which of the following is the most appropriate action for the professor to take in response to the chart?

  

  A. Throw out the grade for week 9 when calculating final grades for all of the students

  B. Advise the top students to study harder to make up for their poor performance

  C. Determine whether the quiz for week 9 was poorly written

  D. Have the top students retake the week 9 quiz in week 11

  Correct Answer: C

• Question 418:

  Top management requests what kind of measurement information on training effectiveness?

  A. The perceptions of the trainees

  B. The competence of the training providers

  C. The return on investment

  D. The application of the training

  Correct Answer: D

• Question 419:

  A customer is performing a supplier qualification audit for a product that requires environmental control. To ensure that the supplier delivers a safe product, the customer should take which of the following actions?

  A. Obtain a liability waiver from the supplier

  B. Ensure that the supplier uses a coding system for identifying and tracing all of its products

  C. Establish a system to verify that the supplier can meet the specified control criteria

  D. Implement an environmental safety system in the receiving area

  Correct Answer: C

• Question 420:

  A project manager should work with the project team to develop the master plan and schedule in order to ensure that the team members are:

  A. motivated to work on subsequent projects

  B. aware of the project scope

  C. able to lead any follow-up projects

  D. able to improve their skills for future projects

  Correct Answer: B