ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 111:

  A company's long-term top priority should always be to:

  A. establish repeatable processes

  B. retain top employees

  C. satisfy customers

  D. meet shareholder expectations

  Correct Answer: D

• Question 112:

  An ISO 9001 compliant company can drive organization-wide improvements effectively by:

  A. deploying a contract review process

  B. documenting procedures

  C. acting on the results of quality systems audits

  D. training employees in statistical process control

  Correct Answer: B

• Question 113:

  Which of the following is an example of an operating expense?

  A. Inventory

  B. Raw materials

  C. Purchased parts

  D. Labor

  Correct Answer: D

• Question 114:

  An adult training program is most effective when it:

  A. is presented at the workplace rather than off-site

  B. is designed and conducted by area managers

  C. uses a combination of lecture and self-test methods

  D. takes into account the trainees' learning styles

  Correct Answer: D

• Question 115:

  The Vice President (VP) for quality has attended a series of employee and management focus groups and has discovered that not all team members believe they are being supported by their respective managers. Further analysis shows that some managers have not yet attended training on the basic principles of quality. Which of the following would be the most effective way for the VP to reinforce the management training on the basic quality principles?

  A. Regularly publish the names of all managers who have completed the training in the company's quality newsletter

  B. Work with line management to get managers involved with teams immediately after training

  C. Develop a presentation on the basic quality principles for managers to deliver to their departments

  D. Identify several of the trained managers for individual awards

  Correct Answer: B

• Question 116:

  The first step in surveying customers is to:

  A. create pilot questions for the survey

  B. determine the important quality dimensions of the product or service

  C. determine which sampling technique to use

  D. identify the target audience for the survey

  Correct Answer: D

• Question 117:

  A good tool to use in managing multiple-customer requirements is a:

  A. house of quality matrix

  B. process control chart

  C. Pareto chart by customer type

  D. customer segmentation study

  Correct Answer: A

• Question 118:

  Which of the following could be a cause of the control chart results?

  A. Calculation errors

  B. New machine settings

  C. Sampling variability

  D. A sudden change in power level

  Correct Answer: C

• Question 119:

  Which of the following training methods should be used when the trainees will apply what they learn on the job?

  A. Demonstration by certified trainers

  B. Role-playing

  C. Hands-on training

  D. Self-paced workbooks

  Correct Answer: C

• Question 120:

  Which of the following training topics is important for a company's staff members but not for senior management?

  A. Company-wide quality policies

  B. Statistical process control

  C. The role of senior management in quality

  D. Six sigma concepts

  Correct Answer: B