CA CA Certifications CAT-180 Questions & Answers

• Question 31:

  Which component connects web browsers to the CA Service Desk Object Manager?

  A. domsrvr

  B. Web Engine

  C. Web Screen Painter (WSP)

  D. WSP Schema Designer

  Correct Answer: B

• Question 32:

  In a configuration with a Remote Management Database (MDB), what is the preferred requirement for the primary CA Service Desk Server?

  A. Single Processor, 2 GHz; 2 GB RAM

  B. Dual Processor, 2 GHz; 4 GB RAM

  C. Dual Processor, 3GHz; 8 GB RAM

  D. Quad Core Processor; 8 GB RAM

  Correct Answer: B

• Question 33:

  Which function can you perform with Web Intelligence?

  

  A. Link reports with other data on the Internet.

  B. Create basic reports easily without writing queries.

  C. Check that your reports have the appropriate rights set.

  D. Obtain greater control over reports by writing advanced queries.

  Correct Answer: B

• Question 34:

  Which parts comprise the Central Management Console (CMC) home page? (Choose three)

  A. Define

  B. Manage

  C. Navigate

  D. Organize

  E. Users and Groups

  Correct Answer: ABD

• Question 35:

  Which component has a Willingness Value?

  A. Web engine

  B. Data extractor

  C. pdm_userload input file

  D. Database interface (DBI)

  

  Correct Answer: A

• Question 36:

  Level 3 CA Service Desk Analyst, Indira Chopra, resolves a ticket and returns it immediately to single point of contact (SPOC), Cliff Warner. Cliff needs to verify with the user that the issue is resolved and:

  A. Ask the end user to close the ticket.

  B. Return the ticket to Indira for closure.

  C. Close the ticket, which sets it to inactive.

  D. Set the ticket to pending in case there are related issues.

  Correct Answer: C

• Question 37:

  When implementing an architecture that includes CA Service Desk rl2 with CA Workflow, which default port assignments apply? (Choose two)

  A. CA Workflow Tomcat Startup: 8090

  B. CA Workflow Tomcat Shutdown: 8095

  C. CA Service Desk Tomcat Startup: 5250

  D. CA Service Desk Tomcat Shutdown: 9085

  Correct Answer: AB

• Question 38:

  You need to import string fields, such as organization names, into the CA Service Desk database. To do this, you will need to convert them to their internal database values. Which utility enables you to perform this task?

  A. pdm_deref

  

  B. pdm_extract

  C. pdm_discimp

  D. pdm_userload

  Correct Answer: A

• Question 39:

  When you create configuration items (CIs) for notifications, you distinguish special object contacts from normal ones by using the:

  A. number (#) character

  B. percent (%) character

  C. ampersand (and) character

  D. commercial AT (@) character

  Correct Answer: D

• Question 40:

  Which code calls a web form?

  A. Resource ID

  B. Resource name

  C. Resource pointer

  D. Resource reference

  Correct Answer: B