CAT-200 Exam Dumps

The CAT-200 certification validates professional expertise in administering CA Service Desk Manager r12 according to the functions and configuration areas defined by CA Technologies. Its scope includes complete coverage of installation, setup, and management within the supported platform environment, as well as the ability to use built‑in administration tools to ensure optimal operation. The objectives establish clear expectations for proficiency in maintaining service desk components, managing configurations, and supporting system integrity. This credential is designed to measure a candidate’s capacity to perform administration tasks exactly as outlined in official specifications, ensuring solid alignment with supported product behaviors and operational procedures.

Candidates are expected to demonstrate strong skills in configuring application options, administering user and group access, and managing data structures within CA Service Desk Manager r12. The objectives emphasize a detailed understanding of system settings, incident and request handling configurations, and workflow management. Proficiency in customizing forms and templates, adjusting notification rules, and configuring service type agreements is required for success. The skills extend to managing integrations with optional modules included in supported deployments, as well as performing maintenance functions that sustain system performance and reliability.

Certified professionals apply these competencies to real-world environments by implementing consistent configuration strategies, managing multi‑site deployments, and supporting operational teams with reliable administrative oversight. Their expertise ensures that service desk operations remain aligned with organizational policies while enabling timely updates and resolving configuration issues efficiently. They can adapt system workflows to reflect approved service processes, integrate approved automation features, and maintain accurate data for reporting and compliance purposes. Through adherence to the official guidance, they ensure stable and predictable service desk behavior in production environments.

Earning the CAT-200 credential can support pursuit of roles such as Service Desk Administrator, IT Service Management Specialist, System Configuration Analyst, or Application Support Engineer.