CA CA Certifications CAT-180 Questions & Answers

• Question 1:

  Before you upgrade to CA Service Desk rl2, as a pre-upgrade step, you should run:

  A. pdm_status

  B. pdm_k_reindex

  C. pdm_webcache

  D. SQLCheckr12UniqueIndexes.sql

  Correct Answer: D

  

• Question 2:

  Which statement about the CA Service Desk Universe is TRUE?

  A. It is only used in clustered environments.

  B. It is an optional add-on for CA Service Desk.

  C. It uses a default name of MyUniverse, which you must not change.

  D. It is made up of classes in the form of tables, and objects in the form of columns.

  Correct Answer: D

• Question 3:

  In a dereferencing tool specifications file, hooks correspond to specified input fields. These hooks are represented by:

  

  A. zeros.

  B. asterisks

  C. ampersands

  D. question marks

  Correct Answer: D

• Question 4:

  If you want to take advantage of the new roles in CA Service Desk rl2, what do you need to do?

  A. Create access types manually.

  B. Recycle the Service Desk services.

  C. Clear your web browser role cache.

  D. Assign the new roles to access types.

  Correct Answer: D

• Question 5:

  Which language are macros related to Service Level Agreements (SLAs) written in?

  A. PL/I

  B. PERL

  C. SPEL

  D. Visual Basic

  Correct Answer: C

• Question 6:

  Out-of-the-box (OOTB), which roles have reports populated in their report web forms? (Choose two)

  A. Managers

  B. Administrators

  C. Level 1 Analysts

  D. Level 2 Analysts

  Correct Answer: AB

• Question 7:

  Which characteristic applies to bad-balancing clusters?

  A. Some computers only start if others fail.

  B. Computers must be stored at different locations.

  C. Requests for processing are distributed across computers.

  D. All computers use Redundant Array of Independent Disks (RAID) technology.

  

  Correct Answer: C

• Question 8:

  What is the purpose of multiframes?

  A. To build forms

  B. To create tabs in CA Service Desk

  C. To add Free-Standing Cells to reports

  D. To customize dashboards in InfoView

  Correct Answer: B

• Question 9:

  Which statements about upgrading to CA Workflow are TRUE? (Choose two)

  A. CA Workflow now has its own installer in CA Service Desk r12.

  B. The CA Workflow IDE is installed as part of the CA Workflow Server.

  C. You MUST install CA Workflow on a CA Service Desk secondary server.

  D. CA Workflow uses the same ports as it did in Unicenter Service Desk r11.

  Correct Answer: AB

• Question 10:

  To use locale-sensitive numeric input formats with pdm_userload, which option should you use?

  A.璵

  B.璽

  C.璿

  D.瓁

  

  Correct Answer: D