CA CA Certifications CAT-180 Questions & Answers

• Question 21:

  Level 1 CA Service Desk Analysts can use the CA Service Desk Quick Profile page to:

  A. createtemplates

  

  B. search knowledge documents for relevant information

  C. search for information about theend user during a support call

  D. access the end users computer and resolve the problem during the call

  Correct Answer: C

• Question 22:

  Which considerations apply for archive and purge rules? (Choose three)

  A. You can activate and modify inactive rules for long-term use.

  B. The call request table contains incidents, problems, and requests.

  C. By default, no rules are defined for archive and purge configuration objects.

  D. You can run a single inactive rule from the Rule List screen or the Rule Detail screen.

  E. The archive and purge list contains a single rule for archiving incidents, problems, and requests.

  Correct Answer: ABD

• Question 23:

  When creating archive and purge rules, you can use the Additional Query field to: (Choose two)

  A. create new configuration option name objects.

  B. build a query using drag-and-drop functionality.

  C. refine the selection criteria beyond the basic configuration object name.

  D. use more detailed archiving to separate files for organizations and tenants.

  Correct Answer: CD

• Question 24:

  In which log file can you view the actions, events, and system changes that occurred during the installation of CA Service Desk r12?

  A. configure.bg

  B. install_mdb.log

  C. pdm_migrationr12.log

  D. ServiceDesk_r12_0_Installation.bg

  Correct Answer: D

  

• Question 25:

  To ensure the successful upgrade of the Service Desk Primary Server in an architecture where the MDB is remote from the Service Desk r11 Primary Server, at the very least the MDB needs to be:

  A. v1.0or higher

  B. v1.2or higher

  C. v1.3 or higher

  D. v1.5 or higher

  Correct Answer: D

• Question 26:

  The InfoView Navigation Panel lists folders and categories and provides options to manage them. Which statement about InfoView categories is TRUE?

  A. A document can be assigned to one category only.

  B. The Favorites category contains the folders you frequently access.

  C. A category is not constrained by the storage location of the object.

  D. Unlike folders, which can be corporate or personal, categories can be corporate only.

  Correct Answer: C

• Question 27:

  You need to use a third-party scheduler to archive and purge rules. Which executable do you run?

  A. bop_cmd

  B. domsrver

  C. pdm_backup

  D. pdm_discimp

  

  Correct Answer: A

• Question 28:

  The CA Service Desk Universe supports: (Choose three)

  A. security maintenance

  B. report server setup only

  C. multiple databases and multiple languages

  D. data retrieval with knowledgeof the object or database layer

  E. job scheduling and linkage of delivered reports to theCA Service Desk user interface

  Correct Answer: ACE

• Question 29:

  When you run pdm backup:

  A. It shuts down the daemons in UNIX only first.

  B. It shuts down the services in Windows only first.

  C. It shuts down the daemons in UNIX or the services in Windows first.

  D. It does not need to shut down the daemons in UNIX or the services in Windows at any stage.

  Correct Answer: A

• Question 30:

  Which features characterize CA Workflow? (Choose three)

  A. It includes inherent security.

  B. It is only used for manual tasks.

  C. It is external to CA Service Desk.

  D. It is used for well defined processes.

  E. Users need to be Analysts in CA Service Desk.

  Correct Answer: ACD