Which characteristic applies to an Active-Active clustering configuration?
A. One computer starts if another fails.
B. One computer uses two processors.
C. Two computers process the same data.
D. Two computers are switched on and off alternatively throughout the day.
Security access to CA Service Desk objects from command line utilities:
A. is configured in the contact record.
B. is configured in the access type record.
C. is configured in Active Directory group membership.
D. cannot be configured because there is no security on the command line utilities.
When is a report instance created?
A. When you view a report
B. When a scheduled report runs successfully
C. When you select a report type for your schedule
D. When you modify an out-of-the-box (OOTB) report
Which utility do you use to re-index your knowledge tools?
A. pdm_kt_index
B. pdm_k_reindex
C. pdm_tool_index
D. pdm_knov;ledge_reindex
By default, the Object Manager resides on:
A. the Primary Server
B. the Reporting Server
C. the Secondary Server
D. both the Primary and Secondary Servers
What is the preferred method for making site defined fields available to Web Intelligence reports?
A. Create a Web Screen Painter Frameset.
B. Update the CA Universe in Business Objects.
C. Add entries to the wspcol table using the Web Screen Painter.
D. Create a derived Universe in Business Objects and update the derived Universe.
You are planning an upgrade to CA Service Desk rl2. Which statement about implementing the r12 architecture is TRUE?
A. A separate server for CA Business Intelligence is recommended.
B. CA Workflow must only be installed on the CA Service Desk primary server.
C. FAST Search and Transfer Enterprise Search Platform (FAST ESP) and CA Business Intelligence must be installed on the same computer.
D. If CA Service Desk and FAST ESP are installed on the same computer, FAST ESP services should be started before CA Service Desk services to avoid port conflicts.
For how many CA Service Desk components can you set function access levels?
A. Two
B. Three
C. Five
D. Eight
Which tasks does the Migration Console perform? (Choose two)
A. Identifies duplicate records on your database
B. Applies Management Database (MDB) updates
C. Verifies adaptations are in place and working as expected
D. Upgrades user scoreboard queries for role-based operations
Before you use the CA Service Desk data extractor on UNIX, which variable must you set?
A. $HOME
B. $NX_ROOT
C. $LANG, $LC_ALL
D. $LD_QBRARY_PATH
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