GAQM GAQM certification BPM-001 Questions & Answers

• Question 1:

  On what are KPI's (Key Performance Indicators) based?

  A. Process costs

  B. Cycle costs

  C. Number of involved employees

  D. Strategy and business goals

  Correct Answer: D

• Question 2:

  A frequent reason for the failure of BPM-Projects is __________________.

  A. There is not enough executive involvement

  B. Too much training of the process owner

  C. Comprehensive BPM-tools have not been used

  D. The change management processes have not been managed properly

  Correct Answer: D

• Question 3:

  How does Activity Based Costing improve business processes?

  A. With reduction of the overhead and allocated costs (indirect costs)

  B. With minimization of cycle times

  C. With static methods

  D. With the analysis of cost drivers and the minimization of activities that do not create value

  Correct Answer: D

  Which is an essential success factor for process performance measurement and control?

  A. Involvement of stakeholders in the process improvement process

  B. Use of a comprehensive BPM-Suite and BPMN

  C. Integration of a simulation model in the process

  D. Implementation of an incentive plan for the employees

• Question 4:

  Which method for process implementation and introduction does NOT belong to BPM?

  A. Six Sigma

  B. Lean Management

  C. Overhead Value Analysis

  D. TQM

  Correct Answer: C

• Question 5:

  Which role do business rules play in the execution of a processes?

  A. Usually they are not important in the execution of processes

  B. They determine how activities shall be performed

  C. They manage the interaction with the customer in automated processes

  D. They always control only parallel processes

  Correct Answer: B

• Question 6:

  What is one of the primary purposes of process modeling?

  A. Verbal description of the process features

  B. Visual illustration of process features to ensure better communication

  C. Presentation of the process-lifecycle

  D. Creation of specifications for process simulation

  Correct Answer: B

• Question 7:

  What is the biggest benefit of using BPM-technologies?

  A. The use of standards to support the whole BPM-lifecycle.

  B. The usage of the technology provides a comprehensive document management

  C. The graphical presentation for the automation of workflows

  D. The possibility of programming in BPEL (Business Process Execution Language)

  Correct Answer: A

• Question 8:

  What is the goal of a process simulation?

  A. Anticipate process behavior

  B. Variation of parameters

  C. Calculation of process variables

  D. Production of a graphical process model

  Correct Answer: A

• Question 9:

  An important step in process design is ...

  A. The definition of the company's strategy

  B. The development of a new process related compensation system

  C. The development and definition of useful key performance indicators (KPI`s)

  D. The selection and deployment of external consultants Business Process Management (BPN) Certification

  Correct Answer: C

• Question 10:

  A good process culture is characterized by __________

  A. A matrix organization

  B. Clearly defined business units

  C. The overall use of BPMS-suites

  D. Stakeholder awareness of full end-to-end processes

  Correct Answer: D