GAQM GAQM Certifications BPM-001 Questions & Answers

• Question 11:

  What is the primary purpose of the usage of process models?

  A. Standardization of business processes

  B. Preparation of training material for the launch of the processes

  C. Analysis, documentation and design of business processes

  D. A system for measurement of process cycle times

  Correct Answer: C

• Question 12:

  Why is focused People and Change Management necessary in BPM?

  A. To achieve quick wins faster

  B. To anticipate the impact on stakeholders

  C. To assure customers of success

  D. To motivate the process team

  Correct Answer: B

• Question 13:

  When should effective Change Management steps start?

  A. In the phase of the introduction of the process

  B. After the BPM project

  C. With the BPM project initiation

  D. When problems occur during the implementation

  Correct Answer: C

• Question 14:

  What is the job of the process owner?

  A. Responsible for process design, process performance and development of the solution

  B. Execution of project management for re-engineering

  C. Development of the database design for the repository

  D. Selection and procurement of BPM-tools

  Correct Answer: A

• Question 15:

  In process modeling it is beneficial if work-shop participants ____________________.

  A. have comprehensive know how about financing issues

  B. are informed about all IT-Systems the enterprise uses

  C. represent the entire business process as cross-functional group

  D. already developed a finished process module for their sector

  Correct Answer: C

• Question 16:

  One of the most important BPM success factors is:

  A. Selection of the right methods and tools

  B. Clear responsibility for organizational hand-offs in the business processes

  C. A group of external sponsors

  D. A solid management organization

  Correct Answer: B

• Question 17:

  BPM (Business Process Management) is:

  A. A strategic technique

  B. An approach for performance improvement

  C. A management discipline

  D. A tool for automating business processes

  Correct Answer: C

• Question 18:

  What do business processes define?

  A. The company's strategy

  B. The efficiency of process execution

  C. The and-to-end series of events for interacting with customers

  D. Only the in-house services

  Correct Answer: C

• Question 19:

  A swimlane process map:

  A. Distinguishes the responsibilities for steps within a process

  B. Uses colored visual indicators to indicate progress

  C. Lists tasks and deadlines

  D. Provides real-time data on process efficiency

  Correct Answer: A

• Question 20:

  Paul is currently testing the design of his process. He is piloting the process and implementing feedback to optimize his process before he implements it across the organization.

  Paul is:

  A. Wasting his time

  B. Using the Six Sigma approach

  C. Using the iterative design approach

  D. Using the Lean approach

  Correct Answer: C