Enterprise Content Management (ECM) offers a systematic approach to help organizations manage this large volume of content.
A. True
B. False
Collect Data stage is all about getting the information you need to make the argument for a new process. This information can be acquired through a variety of methods, such as: (Choose two.)
A. Focus groups
B. Group meetings
C. Interviews
D. Blogs
Business Analysis involves identifying key business objectives and collecting as much data and information as possible.
A. True
B. False
You can improve a process by eliminating wasteful activities.
A. True
B. False
______________helps organizations leverage processes to achieve their goals and be successful.
A. Pert Chart
B. Statement of work (SOW)
C. Flow chart
D. Business process management
Most processes are a blend of human interaction and IT solutions.
A. True
B. False
The diamond symbol in flowchart process mapping means
A. A decision is to be made
B. Another step in the process
C. Indicates direction
D. Indicates the start of the process
Processes exist everywhere.
A. True
B. False
Which of the following tasks should you not perform with your processes?
A. Ignore them
B. Design them
C. Monitor them
D. Optimize them
A. True
B. False
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