Salesforce Salesforce Certified Administrator ADM-201 Questions & Answers

• Question 31:

  A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses. What should the administrator do to free up users licenses for the new users?

  A. Deactivate the former employees user record.

  B. Delete former employees user record.

  C. Freeze former employees user record.

  D. Change the formers users record to the new user.

  Correct Answer: D

• Question 32:

  Ursa major Solar's administrator needs to create a custom field to track a specific Tier 2 support user on a case record.

  What is the appropriate data type to utilize when creating this custom field?

  A. Hierarchical relationship

  B. Lookup filter

  C. Formula

  D. Lookup relationship

  Correct Answer: D

• Question 33:

  After a recent restructure of its Sales Department, Ursa Major Solar is having issues with records being omitted in the new Opportunity Report.

  Which three questions should the Administrator ask to research this issue? (Choose three.)

  A. Do owners of all records have Roles and correct Territory Assignments?

  B. Do the records the sales managers expect to see match the filter criteria?

  C. Are records currently being shared with the sales manager?

  D. Have the owners of the records been frozen?

  E. Did the sales manager start from a copy or clone of an existing report?

  Correct Answer: ABC

• Question 34:

  In which two locations can a system administrator assign a page layout? (Choose two.)

  A. Role

  B. Profile

  C. App

  D. Record Type

  Correct Answer: BD

• Question 35:

  At Ursa Major Solar, Sales representatives use a custom report type for Account reports. New fields have been created on the Account Object.

  An Administrator needs to report on the newly created fields.

  What should the Administrator do to achieve this goal?

  A. From the Custom Report Type, Edit Layout, then add the new fields to the report.

  B. From the Custom Report Type, Edit Object Relationships, then add the new fields to the report.

  C. Create a new account report and add the new fields from the Report Builder.

  D. Create a new account report folder, go to share, and then add the new fields.

  Correct Answer: A

• Question 36:

  Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request. This action, however, does not always occur. Sales reps do not always populate all fields correctly.

  Which tool should be used to remove permissions from Sales to create these records and automate record creation?

  A. Workflow

  B. Flow

  C. Process Builder

  D. Approvals

  Correct Answer: C

• Question 37:

  Ursa Major Solar placed a time-dependent action in the workflow queue when the record was created. What are two situations that will cause this action to be removed from the queue? (Choose two.)

  A. If the action is deleted from the workflow queue

  B. If another record triggers the same workflow rule

  C. If the record no longer matches the rule criteria

  D. If a validation rule is triggered for the record

  Correct Answer: AC

• Question 38:

  What are two considerations for sharing email template folders? (Choose two.)

  A. Sharing on Lightning email templates in inherited from the folder it is in.

  B. Sharing a folder shares all subfolders in that folder.

  C. Subfolders are shared separately from the parent folder.

  D. Lightning email templates support packaging.

  Correct Answer: AB

• Question 39:

  Ursa Major Solar's support team currently has a very high call volume. They want to decrease this volume by creating a self-service community that will host published articles with Frequently Asked Questions (FAQs), and provide a chat with Help Desk representatives.

  Which two features should be used to fulfill this goal? (Choose two.)

  A. SOS

  B. Knowledge

  C. Content

  D. Chat

  Correct Answer: BD

• Question 40:

  At Ursa Major Solar, an Administrator has set up a new user.

  The user needs to activate the account before the email link expires by default.

  How long does the user have before the link expires?

  A. 10 days

  B. 14 days

  C. 6 days

  D. 7 days

  Correct Answer: D