Salesforce Salesforce Certified Administrator ADM-201 Questions & Answers

• Question 21:

  A new approval process is being adapted by Ursa Major Solar. After an opportunity has been approved, the contract is sent to the customer for signature as the final step in that process.

  How can the administrator implement this functionality?

  A. Use the Salesforce Autosign flow.

  B. Install an app from the AppExchange.

  C. Check the “Send PDF” box on the approval process setup.

  D. Hire a consulting firm to develop a document signing workflow.

  Correct Answer: B

  Reference https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000DqCoUUAV

• Question 22:

  When a Salesforce user is deactivated, what happens to all of the records the user owns in Salesforce?

  A. They are automatically assigned to another user.

  B. They are assigned to the deactivated user until reassigned.

  C. They are automatically deleted.

  D. They are automatically assigned to the administrator.

  Correct Answer: D

• Question 23:

  The VP of Sales at Northern Trail Outfitters requested a new value be added to the opportunity stage. The administrator added this new picklist value to the stage field but found that the new value was not available to users.

  How should the administrator troubleshoot this issue?

  A. Ensure the stage probability value is set.

  B. Add the new value to the appropriate record type.

  C. Mark the new value as active in the record type.

  D. Assign the new value to the appropriate sales process.

  Correct Answer: D

  Reference: https://help.salesforce.com/articleView?id=000322992andmode=1andtype=1

• Question 24:

  Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure? Choose 3 answers

  A. Maximum invalid login attempts

  B. Prohibited password values

  C. Require use of Password Manager App

  D. Password complexity requirements

  E. Number of days until expiration

  Correct Answer: ADE

• Question 25:

  Ursa Major Solar has a path on Case. The Company wants to require its users to followthe status values as they are on the path. Agents should be prohibited from preventing the case back to a previous status. Which Feature Should an administrator use to fulfill this request?

  A. Validation rules.

  B. Global Value Picklists

  C. Predefined field Values.

  D. Dependent Picklists.

  Correct Answer: A

• Question 26:

  The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application. What should the administrator configure to allow the team to use the split list view?

  A. Filter by a single shipment record type in the list view.

  B. Include the Shipments tab on the app's navigation bar.

  C. Split views are only available on standard objects.

  D. Add the Manage List Views permission for support users.

  Correct Answer: C

• Question 27:

  Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs. What are two considerations when installing a managed package in a sandbox? Choose 2 answers.

  A. Any metadata changes to the package have to be recreated in production.

  B. The installation link has to be modified to test.saiesiorcc.com.

  C. Install for Admins Only will be the only Install option available.

  D. The package will be removed any time the sandbox is refreshed.

  Correct Answer: BC

• Question 28:

  Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.

  How should the administrator configure Salesforce to meet this requirement?

  A. Create a page layout for each category and filter the Lead Source field based on category.

  B. Create a dependency between the Product Category field and Lead Source field.

  C. Create business processes and record types for each of the three product categories.

  D. Create a single business process, then create record types for each product category.

  Correct Answer: D

• Question 29:

  The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

  What case management tools need to be utilized for this requirement?

  A. Auto-response rules, Macros, Entitlements

  B. Auto-response rules, Queues, Macros

  C. Auto-response rules, Queues, Escalation Rules

  D. Auto-response rules, Entitlements, Escalation Rules

  Correct Answer: A

• Question 30:

  Northern Trail Outfitters(NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated.

  How should the administrator configure the policies in my domain settings?

  A. Set the login policy to require login from https://nto.my.salesforce.com

  B. Set the Redirect policy to Do Not redirect.

  C. Set the redirect policy to Redirect with a warning to the same page within the domain.

  D. Set the login policy to prevent login from https://login.salesforce.com

  Correct Answer: B