Salesforce Salesforce Certifications ADM-201 Questions & Answers

• Question 1441:

  Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message. Which Solution Should be administrator suggest to meet this requirement?

  A. Prebuilt Quick Texts

  B. Prebuilt Email Templates.

  C. Prebuilt Flow

  D. Prebuilt Auto-Responses.

  Correct Answer: D

• Question 1442:

  Cloud Kicks needs to be able to show different picklist values for sales and marketing users.

  Which two options will meet this requirement?

  Choose 2 answers

  A. One record type, two profiles, one picklist

  B. Two Permission sets, one record type, one picklist

  C. Two page layouts, one record type, two picklists

  D. One page layout, two record types, one picklist

  Correct Answer: CD

• Question 1443:

  The administrator at Ursa Major Solar has just finished creating new hot Account reports that filter Accounts that were modified this year with a rating of hot. The report was shared with the entire sales team. Some users are seeing some Accounts that have NOT been modified since last year and other Accounts where the rating is cold.

  What should the administrator do to ensure that the report works as intended for all users?

  A. Lock the report filters.

  B. Create a filter using bucketing.

  C. Create the report in a private folder.

  D. Use a cross-object filter.

  Correct Answer: B

  Reference: https://developer.salesforce.com/forums/?id=9060G000000MSN2QAO

• Question 1444:

  The events manager at dream house realty has a hot lead from a successful open house that needs to become a contact with an associated opportunity. How should this be accomplished from the campaign keeping the associated campaign member history?

  A. Delete the lead and create a new contact and opportunity.

  B. Clone the lead and convert the cloned record to a contact.

  C. Convert the lead from the campaign member detail page.

  D. Add a contact from a campaign member detail page

  Correct Answer: B

• Question 1445:

  Cloud Kicks want to have consistency when communicating with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message. Which solution should an administrator suggest to meet this requirement?

  A. Prebuilt Flow Templates

  B. Prebuilt Quick Texts

  C. Prebuilt Email Templates

  D. Prebuilt Auto-Responses

  Correct Answer: C

• Question 1446:

  An administrator wants to trigger a follow-up task for the opportunity owner when they close an opportunity as won, and another task after 60 days to check in with the customer.

  Which two automation tools should the administrator use?

  Choose 2 answers

  A. Field Update

  B. Outbound Message

  C. Workflow Rule

  D. Process Builder

  Correct Answer: AD

• Question 1447:

  Which setting on a profile makes a tab hidden in the App Launcher, but still allows a user to view records that would normally be found under these tab?

  A. Object Permissions

  B. Tab Settings

  C. App Permissions

  D. Org-wide Defaults

  Correct Answer: B

• Question 1448:

  Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.

  Which two options should the administrator use to help the support team?

  Choose 2 answers

  A. Create a new queue and add Cases as an available object.

  B. Configure a flow to assign the cases to the queue.

  C. Add Cases to the existing queue as available object.

  D. Use assignment rules to set the queue as the owner of the case.

  Correct Answer: AD

• Question 1449:

  What are three settings an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 answers

  A. Enable the organization's email approval response setting.

  B. Add the Items to Approve component to the approvers' home page.

  C. Specify initial submission actions within the approval process.

  D. Update the organization's Chatter settings to allow approvals.

  E. Create a flow to automatically approve all records.

  Correct Answer: ABD

• Question 1450:

  A new custom object called parts has been created for Ursa Major Solar.

  Where should an administrator adjust how the object appears when it is found in the global search?

  A. Global search, parts, and global search Layouts

  B. Object manager, parts, and page layouts

  C. Global search, parts, and search layouts

  D. Object manager, parts, and search layouts

  Correct Answer: D