Cisco 810-420 Online Practice Questions and Exam Preparation

Cisco 810-420 Online Questions & Answers

• Question 21:

  Which of the following enables you to get a high level view of your customer's business?

  A. Stakeholder Analysis Worksheet
  B. Customer Conversation Framework
  C. Strategic Question Asking Framework
  D. Business Model Canvas
  D. Business Model Canvas

• Question 22:

  If you identify a stakeholder as having high interest and high power within a target company, where in the power grid should you place the stakeholder?

  A. In the Key Players position
  B. In the Minimal Effort position
  C. In the Keep Satisfied position
  D. In the Keep Informed position
  A. In the Key Players position

• Question 23:

  Which two steps of the Customer Conversation Framework bridge the gap between the business and technology parts of the conversation? (Choose two.)

  A. Smart Solutions
  B. Architecture Functionality
  C. Management and Support
  D. End User Adoption cost
  E. Migration roadmap and backup plan
  A. Smart Solutions
  B. Architecture Functionality

• Question 24:

  Which would be considered a 3rd party source of information about a company?

  A. Research note on the company, published by an industry analyst
  B. CFO presentation to industry group
  C. Previous Cisco Account Manager
  D. Company brochure with product specs
  A. Research note on the company, published by an industry analyst

• Question 25:

  Which is a factor used to identify relevant senior executives for a project?

  A. Influence on investment decisions
  B. Job title
  C. Role in the procurement process
  D. How long they have been at the company
  A. Influence on investment decisions

• Question 26:

  Which tool should you use to establish personal credibility?

  A. A business value statement
  B. An ecosystem
  C. A Business Model Canvas
  D. A Strategic Question Asking Framework
  A. A business value statement

• Question 27:

  How should a team use findings from discovery meetings?

  A. Identify and develop a point of view on a customer's needs
  B. As input for a report on the skill level of IT staff
  C. To inform the CIO about concerns his staff has with new overtime policies
  D. To establish sales goals for the account team
  A. Identify and develop a point of view on a customer's needs

• Question 28:

  Why should the solution be presented in business terms?

  A. This is the most powerful way to associate technology with customer strategic goals
  B. Cisco and its partners need to show industry best practice, in order to win new deals
  C. Solution value should be related to needs of developed and emerging market customers
  D. Relating solution benefits in business terms helps the CIO gain more in staffing to maintain current systems
  A. This is the most powerful way to associate technology with customer strategic goals

• Question 29:

  Which is true about 'target state capabilities'?

  A. They represent things the customer needs to do, as part of a new business design
  B. They indicate a maintenance window for upgrading hardware
  C. They can be used to design a communications plan
  D. They indicate the company's current unique advantages vs. competitors
  A. They represent things the customer needs to do, as part of a new business design

• Question 30:

  Which option reflects the value of mapping of solutions vs. capabilities?

  A. It helps the customer understand how their needs can be met
  B. It allows for bundled pricing
  C. This is a critical input for implementation plans
  D. This insight helps IT managers prepare development plans for their staff
  A. It helps the customer understand how their needs can be met