Cisco 810-420 Online Practice Questions and Exam Preparation

Cisco 810-420 Online Questions & Answers

• Question 11:

  When doing a project for a private company, which would be appropriate to ask a Partner SME?

  A. What is the market share of customer?
  B. How would you describe the customer's culture?
  C. What is the company's last year net income?
  D. What features will the company release in the main product next version?
  B. How would you describe the customer's culture?

• Question 12:

  Which question would be appropriate to ask a Partner SME, when doing a project for a private company?

  A. How would you describe the customer's culture?
  B. What is the customer's market share?
  C. What features will the company release in the main product next version?
  D. What is the company's net income for last year?
  A. How would you describe the customer's culture?

• Question 13:

  Which option represents a customer pain point?

  A. Salesperson attrition is higher than competitors
  B. The customer's top accounts plan higher budgets next year
  C. A competitor to Cisco has a strong relationship with the CEO
  D. The company has upcoming contract negotiations with a labor union
  A. Salesperson attrition is higher than competitors

• Question 14:

  Why is it important to identify customer expectations of a solution provider?

  A. This insight is useful for planning a sales approach
  B. To identify which decision makers have the largest budget
  C. This helps to identify how a Cisco solution meets the company's IT standards
  D. This information usually describes the IT and C-suite relationship
  A. This insight is useful for planning a sales approach

• Question 15:

  When establishing a current view of your customer, which two are internal sources of information? (Choose two.)

  A. Existing relationships
  B. Proposals submitted to the customer last year
  C. Customer's website
  D. Partner ecosystem SMEs
  A. Existing relationships
  B. Proposals submitted to the customer last year

• Question 16:

  Which is a customer benefit from a Cisco solution?

  A. The solution raises the customer's flexibility in launching new products
  B. It allows the IT department to defer creation of a backup plan
  C. The hardware displaces a competitor's footprint, allowing an AM to get a bonus
  D. The customer agrees to be a Cisco and channel partner reference
  A. The solution raises the customer's flexibility in launching new products

• Question 17:

  Which of the following option stands for a customer opportunity?

  A. A competitor to Cisco is exiting the market
  B. The IT department has more budget to spend on network capacity
  C. Regulations around the customer's products are being eased, opening up new markets
  D. Customer sat is pointing to a problem with warranty support
  C. Regulations around the customer's products are being eased, opening up new markets

• Question 18:

  Which tool enables you to gain a high level view of your customer's business?

  A. Business Model Canvas
  B. Strategic Question Asking Framework
  C. Customer Conversation Framework
  D. Stakeholder Analysis Worksheet
  A. Business Model Canvas

• Question 19:

  When should you establish credibility with customers?

  A. Early in the relationship, and continually
  B. When you need a customer to make a decision
  C. After you find out the customer's decision criteria for a purchase
  D. When a current Cisco product is causing customer sat problems
  A. Early in the relationship, and continually

• Question 20:

  Which two options are elements in your business case? (Choose two.)

  A. Smart Solution recommendations
  B. Business impact: financial and non-financial
  C. Implementation roadmap
  D. Technical specifications
  E. Rejected solutions
  A. Smart Solution recommendations
  B. Business impact: financial and non-financial