Which two of the following are concerns that an operations manager may have in making a decision on Cisco Collaboration? (Choose two.)
A. Fast adoption of organizational changes B. How to engage with external suppliers quickly C. Reliability of the company infrastructure D. Go-to-market time of new products or services E. Changing customer demands
A. Fast adoption of organizational changes C. Reliability of the company infrastructure
Question 22:
Which two reasons make the Cisco Collaboration Architecture important for the marketing manager? (Choose two.)
A. Cisco Collaboration Architecture can support the sales force to achieve higher productivity. B. The marketing manager is interested in how the Cisco Collaboration Architecture will help provide a better corporate image. C. The Cisco Collaboration Architecture improves the means by which a company can stay in touch with customers. D. The Cisco Collaboration Architecture provides real-time call detail records E. Transition to Collaboration Architecture is easier than transition to a closed, legacy system
A. Cisco Collaboration Architecture can support the sales force to achieve higher productivity. C. The Cisco Collaboration Architecture improves the means by which a company can stay in touch with customers.
Question 23:
In which deployment model does the service provider host dedicated equipment within its network operations center for a predictable monthly cost?
A. Managed customer-premises B. Equipment services C. Fully hosted unified communications D. Advanced services mode E. Hybrid or blended model
C. Fully hosted unified communications
Question 24:
Mobile workers and teleworkers do not have direct access to coworkers, but they must engage with them regularly.
Which three collaboration tools benefit these workers'? (Choose three.)
A. Cisco Jabber B. Cisco Video Conferencing C. Cisco Emergency Responder D. Cisco Unified Contact Center Express E. Cisco Unified Communications
A. Cisco Jabber B. Cisco Video Conferencing E. Cisco Unified Communications
Question 25:
Which feature in Cisco WebEx is the most important differentiator compared to other vendors in the collaboration technology?
A. Cisco WebEx is always installed on-premises. B. With an account, everyone can join Cisco WebEx meetings C. Web conferencing service is delivered over a proprietary network, which is optimized for security, performance, and reliability. D. Cisco WebEx could be installed or collocated with Cisco Unified Communications Manager
C. Web conferencing service is delivered over a proprietary network, which is optimized for security, performance, and reliability.
Question 26:
Which three statements are reasons why customers consider Cisco as their collaboration solutions partner? (Choose three.)
A. The Cisco comprehensive and flexible collaboration portfolio is lowest-priced option when compared to competitors. B. The Cisco collaboration portfolio is built on open standards and stands for collaboration interoperability. C. Cisco is the market leader with the best-in-class telephony, conferencing, and video solutions. D. The Cisco collaboration portfolio is exclusive to software rather than hardware solutions. E. The Cisco collaboration portfolio is creatively designed with a single solution model that fits all customer choices. F. Cisco has the most comprehensive collaboration portfolio and flexible delivery model offerings in the market.
B. The Cisco collaboration portfolio is built on open standards and stands for collaboration interoperability. C. Cisco is the market leader with the best-in-class telephony, conferencing, and video solutions. F. Cisco has the most comprehensive collaboration portfolio and flexible delivery model offerings in the market.
Question 27:
Which two are features of Cisco Unified Communications Manager Business Edition 6000? (Choose two.)
A. It supports Cisco Unified Contact Center Express. B. It is backwards compatible, which means that it will run on old Cisco MCS hardware C. It runs on the Cisco MCS 7890 hardware. D. It unifies desk phone, wireless phone. IP phone, and instant messaging. E. It has capacity for 75 to 300 users and supports up to 10 sites
A. It supports Cisco Unified Contact Center Express. D. It unifies desk phone, wireless phone. IP phone, and instant messaging.
Question 28:
Which two options apply when you have a meeting with the telecommunications manager of an organization? (Choose two.)
A. The telecommunications manager is exclusively concerned with day-to-day issues, such as reporting, security, reliability, training, and processes. B. The telecommunications manager's major concern is the cost of the solution. C. The telecommunications manager may have a long-standing relationship with a PBX competitor. D. The telecommunications manager could be resistant because the IT department gets authority over the new system. E. The telecommunications manager is concerned about how collaboration affects network management
C. The telecommunications manager may have a long-standing relationship with a PBX competitor. D. The telecommunications manager could be resistant because the IT department gets authority over the new system.
Question 29:
You are discussing unified communications applications with a customer. The same customer has also been approached by ShoreTel. The customer feels that the ShoreTel solution lacks complexity and is easy to use
Which response is best in this situation?
A. Cisco continuously enhances interfaces to simplify system administration and provide ease-of- use B. The Cisco solution is complex, but Cisco has certified partners to provide practical advice and hands-on expertise C. Cisco provides a complete solution and superior applications, therefore the complexity increases D. Cisco provides a converged architecture that is simple and easy to use
A. Cisco continuously enhances interfaces to simplify system administration and provide ease-of- use
Question 30:
Which three options are ways to strengthen an existing relationship with the customer? (Choose three.)
A. Posing solution questions to help the customer envision improvements B. Asking issue questions and inquiring why these issues are important C. Leveraging existing relationships D. Asking provocative questions and making statements E. Determining the type of questions and the manner and sequence of asking them F. Aggressively pursuing additional contact
A. Posing solution questions to help the customer envision improvements B. Asking issue questions and inquiring why these issues are important E. Determining the type of questions and the manner and sequence of asking them
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