Which digital signaling is correctly mapped to its functionality?
A. T1 and E1 PRI - Uses the Q Signaling variation of the basic ISDN specification B. T1 FGD - Uses a single D channel to control multiple spans of T1s with only B channels option C. T1 CAS - Used widely in North America to connect to the PSTN or PBXs D. T1 PRI NFAS - Used to connect to the PSTN where caller ID is required and PRI is not an option
C. T1 CAS - Used widely in North America to connect to the PSTN or PBXs
Question 2:
Which three statements are reasons why customers consider Cisco as their collaboration solutions partner? (Choose three.)
A. The Cisco comprehensive and flexible collaboration portfolio is lowest-priced option when compared to competitors. B. The Cisco collaboration portfolio is built on open standards and stands for collaboration interoperability. C. Cisco is the market leader with the best-in-class telephony, conferencing, and video solutions. D. The Cisco collaboration portfolio is exclusive to software rather than hardware solutions. E. The Cisco collaboration portfolio is creatively designed with a single solution model that fits all customer choices. F. Cisco has the most comprehensive collaboration portfolio and flexible delivery model offerings in the market.
B. The Cisco collaboration portfolio is built on open standards and stands for collaboration interoperability. C. Cisco is the market leader with the best-in-class telephony, conferencing, and video solutions. F. Cisco has the most comprehensive collaboration portfolio and flexible delivery model offerings in the market.
Question 3:
Which three options are ways to strengthen an existing relationship with the customer? (Choose three.)
A. Posing solution questions to help the customer envision improvements B. Asking issue questions and inquiring why these issues are important C. Leveraging existing relationships D. Asking provocative questions and making statements E. Determining the type of questions and the manner and sequence of asking them F. Aggressively pursuing additional contact
A. Posing solution questions to help the customer envision improvements B. Asking issue questions and inquiring why these issues are important E. Determining the type of questions and the manner and sequence of asking them
Question 4:
Which two statements about how PBX architectures compare to Cisco Unified Communications are true? (Choose two.)
A. A PBX offers increased security. B. Cisco Unified Communications decreases costs of MACs C. Cisco Unified Communications provides historical reporting, unlike traditional PBXs D. Cisco Unified Communications offers advanced, integrated applications such as presence and integrated video. E. A PBX architecture offers advanced, integrated applications such as presence and integrated video
B. Cisco Unified Communications decreases costs of MACs D. Cisco Unified Communications offers advanced, integrated applications such as presence and integrated video.
Question 5:
Which two are features of Cisco Unified Communications Manager Business Edition 6000? (Choose two.)
A. It supports Cisco Unified Contact Center Express. B. It is backwards compatible, which means that it will run on old Cisco MCS hardware C. It runs on the Cisco MCS 7890 hardware. D. It unifies desk phone, wireless phone. IP phone, and instant messaging. E. It has capacity for 75 to 300 users and supports up to 10 sites
A. It supports Cisco Unified Contact Center Express. D. It unifies desk phone, wireless phone. IP phone, and instant messaging.
Question 6:
Which option describes the function of the applications and services layer of the Cisco Unified Communications system architecture?
A. It lays the foundation upon which all other layers are deployed B. It monitors and manages the Cisco Unified Communications network and applications C. It handles the processing and routing of calls throughout the system D. It adds enhanced user features to the system
D. It adds enhanced user features to the system
Question 7:
Which two reasons make the Cisco Collaboration Architecture important for the marketing manager? (Choose two.)
A. Cisco Collaboration Architecture can support the sales force to achieve higher productivity. B. The marketing manager is interested in how the Cisco Collaboration Architecture will help provide a better corporate image. C. The Cisco Collaboration Architecture improves the means by which a company can stay in touch with customers. D. The Cisco Collaboration Architecture provides real-time call detail records E. Transition to Collaboration Architecture is easier than transition to a closed, legacy system
A. Cisco Collaboration Architecture can support the sales force to achieve higher productivity. C. The Cisco Collaboration Architecture improves the means by which a company can stay in touch with customers.
Question 8:
The Finance manager of an organization is concerned about switching their existing PBX to IP. Which response describes the value of the Collaboration Architecture?
A. Our solutions create a satisfied workforce, which results in higher productivity B. Our competitors are sticking to PBX solution and are losing market share Collaboration is a risk-free approach C. Collaboration Architecture is much more than just IP telephony. A fully-deployed solution optimizes business processes and enhances customer satisfaction. D. Cisco and Cisco Partners have vast experience in smooth migration scenarios Deployment has no risks.
C. Collaboration Architecture is much more than just IP telephony. A fully-deployed solution optimizes business processes and enhances customer satisfaction.
Question 9:
Where will an account manager find the largest source of case studies, whitepapers. demos, and vertical-oriented information around Cisco Collaboration?
A. Collaboration Use Case B. QuickStart for Cisco Collaboration FY2013 C. Cisco Competitive Edge Portal D. Steps to Success E. Cisco Collaboration business case
E. Cisco Collaboration business case
Question 10:
You are discussing unified communications applications with a customer. The same customer has also been approached by ShoreTel. The customer feels that the ShoreTel solution lacks complexity and is easy to use
Which response is best in this situation?
A. Cisco continuously enhances interfaces to simplify system administration and provide ease-of- use B. The Cisco solution is complex, but Cisco has certified partners to provide practical advice and hands-on expertise C. Cisco provides a complete solution and superior applications, therefore the complexity increases D. Cisco provides a converged architecture that is simple and easy to use
A. Cisco continuously enhances interfaces to simplify system administration and provide ease-of- use
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