Your customer would like to implement web chat and web callback functionality for their agents. Which capability of Avaya Contact Center Select provides these features?
A. Report creationWhich of the following capabilities is NOT available as part of the Avaya Contact Center Select offer?
A. Report creationYour customer is looking to add a contact center solution to their IP Office™ base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management. What offer could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features?
A. Avaya OneCloud™ CCaaSAvaya Contact Center Select enables agents to handle voice and multiple digital contacts simultaneously, which _____________________ .
A. Decreases customer satisfactionWhich of the following statements is TRUE regarding Avaya Contact Center Select?
Avaya Contact Center Select ____________________ . (Choose three.)
A. Provides rapid deployment targetsYou have a midsized customer who currently has an IP Office™ solution. They tell you that they are interested in quickly adding contact center functionality, including skills-based routing, call recording, and email or chat capabilities, with agent and supervisor interfaces including real time and historical reporting tools. Which offer would best meet their needs?
A. Avaya Spaces™You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets. First call / first email typically takes _______________ .
A. Less than 1 hourA prospective customer contact says, “We’re in growth mode. Our only priority is things that help us bring service to new markets.” Which of the following attributes will be the focus of your proposal?
A. ResilientA prospective customer contact says, “Around here, profitability is everything.” Which of the following is the best response, in terms of advancing the conversation?
A. Never fear, Avaya IP Office™ ensures the profitability of your business!You ask a customer contact about their business needs on a sales call, and they say, “It's the nature of our business that our employees are pretty spread out. We need to get everyone working as a team despite that.” Which of the following feature sets will your proposal emphasize?
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