Avaya 46150T Online Practice Questions and Exam Preparation

Avaya 46150T Online Questions & Answers

• Question 31:

  Which of the following features support the claim that single-client implementations of Avaya IP Office™ are easy to manage? (Choose two.)

  A. Cloud Operations Manager
  B. SIP Line Appearance
  C. Simplified Web Self-Administration
  D. IP Office Media Manager
  E. Installation Wizard
  A. Cloud Operations Manager
  C. Simplified Web Self-Administration

  ---

  Explanation/Reference:

• Question 32:

  A customer seeks a communications system for up to 150 sites, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance. Which Avaya IP Office™ edition best fits this need?

  A. Preferred Edition
  B. IP Office™ Select
  C. Basic Edition
  D. Server Edition
  E. Essential Edition
  D. Server Edition

  ---

  Explanation/Reference:

• Question 33:

  A line of business leader tries giving you the brush-off by sending you back to the IT team, saying, “I’m too busy whipping this contact center into shape to talk technology.” Which of the following responses will most likely keep you in the room?

  A. I’ve already got everything I need from the IT team, I need to hear it from you!
  B. Maybe we can help. What's keeping your agents from meeting their goals?
  C. Doing your due diligence with us will buy you sweat equity with IT.
  D. Avaya has a long history of placing solutions in the contact-center environment.
  E. In a way, aren't we all on the IT team?
  A. I’ve already got everything I need from the IT team, I need to hear it from you!

  ---

  Explanation/Reference:

• Question 34:

  You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets. First call / first email typically takes _______________ .

  A. Less than 1 hour
  B. Less than 4 hour
  C. 1 day
  D. 1 week
  A. Less than 1 hour

  ---

  Explanation/Reference:

• Question 35:

  Avaya Contact Center Select enables agents to handle voice and multiple digital contacts simultaneously, which _____________________ .

  A. Decreases customer satisfaction
  B. Lowers total cost of ownership (TCO)
  C. Improves productivity
  D. Speeds time-to-market
  B. Lowers total cost of ownership (TCO)

  ---

  Explanation/Reference:

• Question 36:

  A prospective customer contact says, “The primary concern in my business right now is return on investment.” Which of the following is the best response, in terms of advancing the conversation and pursuing the vendor and partner's interests?

  A. Tell me more about your business.
  B. Would you be interested in an Avaya IP Office™ system?
  C. Avaya IP Office™ always delivers the highest ROI!
  D. How do you measure productivity?
  E. We can reduce the price to meet your target number.
  C. Avaya IP Office™ always delivers the highest ROI!

  ---

  Explanation/Reference:

• Question 37:

  Cloud Operations Manager (COM) is a new management utility. What does it manage?

  A. Up to 30 Avaya Aura® systems
  B. Up to 30,000 call recordings
  C. Up to 30 Avaya IP Office™ system inventories
  D. Up to 3000 Avaya IP Office™ users
  E. Up to 3000 Avaya IP Office™ systems
  D. Up to 3000 Avaya IP Office™ users

  ---

  Explanation/Reference:

• Question 38:

  A prospective customer contact says, “We’re in growth mode. Our only priority is things that help us bring service to new markets.” Which of the following attributes will be the focus of your proposal?

  A. Resilient
  B. Secure
  C. Modular
  D. Scalable
  E. Simple
  D. Scalable

  ---

  Explanation/Reference:

• Question 39:

  Your customer would like to implement web chat and web callback functionality for their agents. Which capability of Avaya Contact Center Select provides these features?

  A. Report creation
  B. Quality management
  C. Supervisor actions
  D. Inbound email processing
  E. Web communications
  E. Web communications

  ---

  Explanation/Reference:

• Question 40:

  Which of the following is a key benefit of the SIP Line Appearance feature?

  A. Adds support for WebRTC gateway resiliency
  B. Facilitates user migration from legacy key telephone systems
  C. Adds auto-configuration capability to save system administrators time and money
  D. Reduces time to answer incoming calls to the customer's contact center
  E. Provides streamlined user access to messaging, conferencing and collaboration features
  C. Adds auto-configuration capability to save system administrators time and money

  ---

  Explanation/Reference: