Cisco 350-060 Online Practice Questions and Exam Preparation

Cisco 350-060 Online Questions & Answers

• Question 101:

  What is the standard method to gather network-device-level performance data?

  A. TFTP
  B. syslog
  C. SNMP get
  D. SNMP trap
  C. SNMP get

• Question 102:

  You are working at a service provider NOC and have received a call from a customer who is complaining about slow network throughput between several branch offices. After following normal processes, you are unable to resolve the problem and must decide whether or not to escalate to the next level of support. Which two pieces of information should you gather to describe the slow throughput problem before escalating to the next level of support? (Choose two.)

  A. list of procedures that you have already performed
  B. number of offices that are impacted
  C. reason(s) why the network is running slowly
  D. times of the day that the network appears to be slow
  B. number of offices that are impacted
  D. times of the day that the network appears to be slow

• Question 103:

  According to ITIL?v3 framework, what are the top four risks that are associated with poor change management process and procedures?

  A. Authorized changes, low change success, high emergency changes, planned outages
  B. High change success, high emergency changes, planned outages, unauthorized changes
  C. High change success, low emergency changes, unauthorized changes, unplanned outages
  D. Low change success, high emergency changes, unauthorized changes, unplanned outages
  D. Low change success, high emergency changes, unauthorized changes, unplanned outages

• Question 104:

  You are reviewing the capacity of an email service for your customer. The current SLA indicates that each mailbox has a capacity of 200 MB, and there are 50 users. The current system is at 40 percent capacity, and a threshold alert is set for

  80 percent. Your company has removed the limit of the mailbox size from the SLA because there is more than enough room on the server.

  What is the most effective action you can take?

  A. Remove size limits for all users and install additional storage capacity.
  B. Remove size limits for all users and set the storage capacity threshold to 60 percent.
  C. Remove size limits and perform no other actions because there is enough storage capacity.
  D. Do not remove size limits and perform no other actions because there is enough storage capacity.
  B. Remove size limits for all users and set the storage capacity threshold to 60 percent.

• Question 105:

  According to ITIL?v3 framework, which type of escalation process mechanism is applied to adjust the escalation process with regard to meeting overall customer incident resolution SLA?

  A. role-based
  B. priority-based
  C. severity-based
  D. time-based
  D. time-based

• Question 106:

  Which three statements describe a baselining task? (Choose three.)

  A. Gather server utilization information.
  B. Gather statistics at regular intervals.
  C. Gather physical and logical device information.
  D. Gather product licensing information.
  E. Gather information on failure parameters.
  A. Gather server utilization information.
  B. Gather statistics at regular intervals.
  C. Gather physical and logical device information.

• Question 107:

  Your company provides a VoIP service. Customers are informing your call center that they are not getting a dial tone. You are able to establish a Telnet session into the primary call manager across the network. From the primary call manager, you are unable to ping the CPE. You are able to ping the CPE from the secondary call manager.

  After failing over to the secondary call manager, which three items should you focus on to resolve this performance problem? (Choose three.)

  A. routing problems in the network between the primary call manager and CPE
  B. bad network port in the primary call manager
  C. DoS attack on the primary call manager
  D. syslog in the secondary call manager
  E. syslog in the primary call manager
  F. maintenance changes to either call manager, the network, or CPE configurations
  A. routing problems in the network between the primary call manager and CPE
  E. syslog in the primary call manager
  F. maintenance changes to either call manager, the network, or CPE configurations

• Question 108:

  You are working as a Tier 2 NOC employee at a service provider. The service provisioning team has opened a trouble ticket indicating that their provisioning application is timing out while provisioning new MPLS VPNs for a large customer. They believe it is a network problem because not every site is experiencing the provisioning failure. No actual customers have reported any network problems. Upon receiving the ticket in your work queue, you perform basic troubleshooting steps and find that ping, traceroute, and Telnet work to all the sites. You begin to doubt that the network is at fault.

  Which two steps should you take before escalating to Tier 3? (Choose two.)

  A. Suggest that the provisioning team reboot their servers.
  B. Check for packet loss on the network path to the affected sites.
  C. Review all network change requests that were submitted prior to the problem having started.
  D. Verify that the ACLs are not preventing provisioning traffic.
  C. Review all network change requests that were submitted prior to the problem having started.
  D. Verify that the ACLs are not preventing provisioning traffic.

• Question 109:

  You are working in a service provider voice NOC supporting a national VoIP network. The network underwent a capacity expansion that added voice bearer trunks to a newly deployed media gateway. After the new trunks were configured and placed into live service, the service desk began to receive complaints from end customers that their VoIP service is not working for certain calls. The service desk is unable to resolve the problem and due to increasing troubles coming in, they escalate to you.

  Assuming that all physical layer option settings are verified to match carrier-provided specifications, which action should you take to isolate the problem before escalating to the PSTN PTT carrier?

  A. Verify IP connectivity between the media gateway controller and the media gateway.
  B. Fail over the media gateway to its backup.
  C. Identify which trunks are not functioning.
  D. Verify that SIP versions are compatible between the media gateway controller and the media gateway.
  C. Identify which trunks are not functioning.

• Question 110:

  You are working in a large service provider NOC as a Tier 2 NOC engineer. A ticket has been escalated to you regarding an intermittent and apparently random problem with packet loss. The network has multiple redundant paths on which IP traffic can flow. The service desk has performed standard troubleshooting procedures but cannot isolate the problem.

  Which two types of information should you gather before escalating to Tier 3? (Choose two.)

  A. Contact the carrier that is providing the underlying circuits. Request the service desk of the carrier to troubleshoot, because the problem must lie in the network of the carrier.
  B. Perform an extended ping with varying packet sizes to see if the problem is related to a path MTU issue.
  C. Use traceroute and specify multiple source interfaces to see if one specific route is causing the issue.
  D. Perform a switchover of the route processors of one of the core routers that traffic passes through.
  B. Perform an extended ping with varying packet sizes to see if the problem is related to a path MTU issue.
  C. Use traceroute and specify multiple source interfaces to see if one specific route is causing the issue.