CompTIA CompTIA Certifications 220-902 Questions & Answers

• Question 1351:

  A technician is using a domain account to access files located on a server at the path \\computername\C$. The technician receives an "Access denied" error message. Which of the following is MOST likely the cause of the error?

  A. The server is no longer accepting connections since reaching its limit of open shares.

  B. The password is incorrect, requiring the user to reset it before authentication will proceed.

  C. The username should be prefixed by the domain, followed by a backslash (e.g., domain\username).

  D. The account does not have local administrative permissions to access the server share.

  Correct Answer: D

• Question 1352:

  An IR printer stops working for half of an office while the other half is able to print. Which of the following should be checked FIRST?

  A. Proper lighting

  B. Paper levels

  C. Physical obstructions

  D. Printer share name

  Correct Answer: C

• Question 1353:

  A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to their PC because of malware alerts that were being broadcasted. Which of the following attacks is this user a victim of?

  A. Shoulder surfing

  B. Phishing attack

  C. Social engineering

  D. Malware infection

  Correct Answer: C

• Question 1354:

  A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly off on the CRT but not the LCD. Which of the following controls should be used in troubleshooting?

  A. Geometry

  B. Contrast

  C. Brightness

  D. Degauss

  Correct Answer: D

• Question 1355:

  A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking them to "click here for help." The user has clicked on the icon to try to resolve the slowness but all that happens is the computer redirects them to a website to purchase software. Which of the following should be performed FIRST to resolve the issue?

  A. Create a restore point

  B. Run O/S updates

  C. Train the user of malicious software

  D. Identify the type of malware

  Correct Answer: D

• Question 1356:

  When using Microsoft Windows 8.1 Operating System, which of the following features allows scripts and snippets to run?

  A. One Drive

  B. XP Mode

  C. Power Shell

  D. Windows Firewall

  Correct Answer: C

• Question 1357:

  A customer has recently installed several applications on a Windows 7 workstation and is now experiencing slow system performance and spontaneous restarts. After removing some of the recently installed applications, the issue persists. Which of the following tools could the technician use to troubleshoot the problem while preventing data loss?

  A. Factory restore

  B. SecureBoot

  C. msconfig

  D. diskpart

  Correct Answer: C

• Question 1358:

  A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ FIRST when responding to the problem?

  A. Disable System Restore

  B. Schedule scans and run updates in safe mode

  C. Quarantine the system

  D. Create a System Restore point

  Correct Answer: C

• Question 1359:

  A manager suspects a user has obtained movies protected by copyright using a torrent client. An incident response technician responds and verifies the user has indeed been violating company policy. Which of the following would be the next BEST step for this technician to perform?

  A. Secure the workstation in a limited access facility.

  B. Document the incident, purge all policy violating materials.

  C. Immediately delete all unauthorized materials.

  D. Reprimand the user and apply a content filter to their profile.

  Correct Answer: A

• Question 1360:

  A user reports several technicians have been unable to solve a problem and requests that the technician on the phone comes out to fix the problem because the user is unable to work. After the technician has effectively communicated a willingness to help, which of the following is the NEXT step?

  A. Allow the user to speak with a supervisor.

  B. Identify the problem.

  C. Establish a theory.

  D. Immediately go to the user's office.

  Correct Answer: B