A networked PC has started to display adware pop-ups when the user opens the browser. Which of the following best practices should the technician employ FIRST when responding to the problem?
A. Disable System RestoreA customer's Windows 7 Home Premium computer displays a stop error and automatically reboots. Which of the following system utilities can a support technician use to find more information about the cause of the error?
A. Action CenterTo implement additional security on a small office wireless network, the administrator disables the DHCP server on the wireless router. To ensure traffic from specific network interfaces is able to traverse the router, which of the following should be used to limit traffic?
A. DHCP reservationsA home user reports the PC is running slow, and pop-up advertisements are appearing on screen. The user can access the Internet and performs an antivirus scan. A technician is now troubleshooting the problem and cannot update the antivirus to the latest definitions or navigate to the vendor's support website. Which of the following is the BEST next step to resolve this issue?
A. Uninstall the antivirus program and apply operating system patchesWhich of the following is a best practice when securing passwords for a desktop? (Select TWO).
A. Store on a flash driveA technician has cleaned a virus infection off of a PC using corporate approved software. After a short period of time, the infection returned. Updated virus signatures have also detected the presence of a rootkit. Which of the following would be the BEST course of action to resolve the issue?
A. Run a System Restore to a time before the first infection was cleaned.A new user reports trying to login to a workstation but, when pressing CTRL+ALT+DEL, they are asked for a PIN. Which of the following should be done NEXT?
A. Enter all passwords they have used in the pastAn administrator sets up a wireless device that they will need to manage across the Internet. Which of the following security measures would BEST prevent unauthorized access to the device from the Internet?
A. Set the channels to wireless 802.11n onlyAfter installing a critical update from Windows Update, a user accidentally types an incorrect URL into the browser and malware is automatically installed. The malware disables the computer's antivirus software and Internet connection. Which of the following would be the BEST tool to remove the malware without risking loss of the user's data?
A. Run System RestoreA technician is asked to create a login for each member of a four person family, on a home computer running Windows 7. The parents need to have administrative access but the children need to be standard users. Which of the following Control Panel icons should the technician select to create these logons?
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