CompTIA 220-1201 Online Practice Questions and Exam Preparation

CompTIA 220-1201 Online Questions & Answers

• Question 321:

  An end user discovered that the touch-screen features on a Windows device have stopped working.

  Which of the following should a technician check?

  A. Performance monitor
  B. Tablet/PC settings
  C. System configuration
  D. Display settings
  B. Tablet/PC settings

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  Explanation

  If the touch-screen features on a Windows device have stopped working, a technician should check the Tablet/ PC settings. The Tablet/PC settings contain options for configuring the touch-screen features on a Windows device. By checking the Tablet/PC settings, the technician can ensure that the touch-screen features are enabled and configured correctly.

  If the touch-screen features on a Windows device have stopped working, a technician should check the Tablet/ PC settings. The touch-screen settings may have been disabled or there may be a driver issue that needs to be resolved.

  References:

  CompTIA A+ Certification Exam Guide, pg. 536

• Question 322:

  Which of the following network services is used to assign an IP address to a network host?

  A. DHCP
  B. DNS
  C. LDAP
  D. SMTP
  A. DHCP

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  Explanation

  DHCP (Dynamic Host Configuration Protocol) is the service used to automatically assign IP addresses to network hosts. It dynamically manages the distribution of IP addresses and configuration details (like subnet mask, gateway, and DNS servers), ensuring no two devices are assigned the same address on the network.

  Option B (DNS): Incorrect. DNS translates domain names into IP addresses but does not assign them.

  Option C (LDAP): Incorrect. LDAP is a protocol used for accessing and maintaining directory services, such as user information and permissions.

  Option D (SMTP): Incorrect. SMTP is used for sending and receiving email, not for IP address assignment.

  References:

  CompTIA A+ Core 1 Objectives: 2.5 (Network configuration)

• Question 323:

  A user's wireless headset shows a "connected" status when turned on, but the Bluetooth list on the user's phone shows that the headset is "not connected."

  Which of the following should the technician do?

  A. Enter the PIN.
  B. Turn off Wi-Fi.
  C. Re-pair the devices.
  D. Enable Bluetooth.
  C. Re-pair the devices.

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  Explanation

  When a device shows asnot connected even though it previously paired, the most effective action is tore-pair the devices. This resets the Bluetooth connection, clears any corruption in pairing profiles, and re-establishes communication.

  Option A:Entering a PIN is only relevant during initial pairing and may not be prompted again.

  Option B:Turning off Wi-Fi doesn't typically affect Bluetooth; they operate on similar frequencies but don't conflict this way in normal use.

  Option D:If Bluetooth were disabled, the device wouldn't appear at all, not just show as "not connected."

  References:

  Objective 1.5: Given a scenario, connect and configure accessories and ports of mobile devices.

• Question 324:

  A user's computer can connect to internal network resources but cannot access websites on the internet.

  Other users on the same network do not have this issue.

  Which of the following should a technician do first to troubleshoot the issue?

  A. Verify the computer ' s DNS settings.
  B. Replace the network cable.
  C. Restart the DHCP server.
  D. Adjust the firewall rules on the router.
  A. Verify the computer ' s DNS settings.

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  Explanation

  If a computer can access internal network resources but cannot reach external websites, the most likely issue is a DNS configuration problem. According to CompTIA Core 1 (220-1201) networking troubleshooting methodology, DNS should be one of the first items checked when internet access fails but local connectivity remains intact.

  DNS translates human-readable domain names into IP addresses. If DNS settings are incorrect, missing, or pointing to an invalid server, the computer will be unable to resolve website names even though it has network connectivity. Since other users on the same network can access the internet, the issue is isolated to the individual workstation.

  Replacing the network cable is unnecessary because internal connectivity is already working. Restarting the DHCP server would impact all users, not just one. Adjusting firewall rules on the router would affect the entire network rather than a single computer.

  CompTIA emphasizes starting with least disruptive and most likely causes when troubleshooting. Verifying DNS settings aligns with this best-practice approach.

  References:

  CompTIA A+ Core 1 (220-1201) Official Study Guide - Network Troubleshooting and DNS

• Question 325:

  A salesperson is unable to use a personal device to access emails and calendar features at a client site but was able to use the device while at the office.

  Which of the following policies has been enforced on the salesperson's mobile device?

  A. MOW
  B. MAN
  C. MFA
  D. MAM
  D. MAM

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  Explanation

  Mobile Application Management (MAM) enforces policies restricting access to apps and services based on location, ensuring security at external sites.

  Why Not A (MOW): "Mobile Only Workplace" (MOW) is not a recognized term in this context.

  Why Not B (MAN): Metropolitan Area Network (MAN) is unrelated to mobile device policies.

  Why Not C (MFA): Multi-Factor Authentication secures user accounts but does not enforce app restrictions.

  References:

  Core 2 (220-1102), Section 2.7, mobile device security policies.

• Question 326:

  A drive for a RAID 1 array fails. Users are concerned that information could be lost.

  Which of the following is the best way to manage the situation?

  A. Repairing and reinstalling the defective disk to recover any files
  B. Discarding the defective disk without further action
  C. Replacing the defective disk and syncing the new one so that all files are retained
  D. Finding the latest backup of the legacy server and restoring it to transfer the files
  C. Replacing the defective disk and syncing the new one so that all files are retained

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  Explanation

  A RAID 1 array uses disk mirroring, meaning all data is written identically to two drives. When one drive fails, the other contains a complete, current copy of the data. CompTIA A+ emphasizes that RAID 1 is designed for fault tolerance , allowing continued operation even after a disk failure.

  The correct action is to replace the defective drive and allow the RAID controller to rebuild (sync) the mirror onto the new disk. This restores redundancy and ensures ongoing data protection. The system can typically continue running during the rebuild process.

  Option A is incorrect because attempting to repair a failed drive is unreliable and unnecessary--RAID 1 already provides a healthy copy.

  Option B ignores the importance of restoring redundancy, leaving the system vulnerable to data loss if the remaining drive fails.

  Option D (restore from backup) is unnecessary because RAID 1 already preserves the data.

  Therefore, the best solution is to install a new drive and resynchronize the array , preserving all data with minimal disruption.

• Question 327:

  A user arrives at the office and is unable to access the company's network on a smartphone. The user enables Wi-Fi on the smartphone, but it only shows the 5G symbol.

  Which of the following device settings should the user configure to fix this issue?

  A. Autoconnect
  B. VPN
  C. Encryption
  D. WPS
  A. Autoconnect

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  Explanation

  If the smartphone is showing a 5G symbol, it is connected to a cellular network rather than Wi-Fi. Enabling Autoconnect ensures the device automatically connects to the company Wi-Fi when in range, resolving the issue.

  Why Not B (VPN): VPN is used for secure remote access and does not resolve Wi-Fi connection issues.

  Why Not C (Encryption): Encryption settings are related to data security, not network connectivity.

  Why Not D (WPS): WPS (Wi-Fi Protected Setup) is used to easily connect devices to Wi-Fi, but it is not required for this issue.

  References:

  Core 1 (220-1101), Section 2.4, wireless network troubleshooting.

• Question 328:

  Which of the following devices is used to implement ACL polices for an environment?

  A. Managed switch
  B. Gateway
  C. Repeater
  D. Firewall
  D. Firewall

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  Explanation

  A firewall implements ACLs (Access Control Lists) to filter traffic and enforce policies based on rules such as IP address, port, or protocol.

  Why Not A (Managed switch): A managed switch supports VLANs and QoS but does not enforce ACLs at the network perimeter.

  Why Not B (Gateway): Gateways connect networks and translate protocols but don't typically implement ACLs.

  Why Not C (Repeater): Repeaters extend signal range but don't enforce policies.

  References:

  Core 1 (220-1201), Section 2.2, firewall concepts.

• Question 329:

  A technician needs to troubleshoot a user's smartphone that will not connect to its wireless provider's service.

  Which of the following should the technician check first?

  A. SIM card
  B. Network settings
  C. Subscription plan
  D. Bluetooth connection
  C. Subscription plan

• Question 330:

  An administrator is setting up a conference room for an important board of directors meeting. The chief operating officer has asked the administrator to make sure a redundant internet connection is available. The office only has one ISP. and the conference room equipment is currently configured using Ethernet.

  Which of the following should the administrator set up in order to ensure redundancy?

  A. Wireless access point
  B. Near-field communication
  C. Hotspot
  D. Bluetooth
  C. Hotspot

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  Explanation

  A hotspot provides a redundant internet connection using cellular data. This ensures connectivity for the meeting even if the primary ISP connection fails.

  Why Not A (Wireless access point): A wireless access point expands Wi-Fi connectivity but does not provide internet redundancy.

  Why Not B (Near-field communication): NFC is used for short-range communication, not internet connectivity.

  Why Not D (Bluetooth): Bluetooth is for short-range device pairing and cannot serve as a backup internet connection.

  References:

  Core 1 (220-1101), Section 2.7, internet connection types and redundancy.