CompTIA 220-1201 Online Practice Questions and Exam Preparation

CompTIA 220-1201 Online Questions & Answers

• Question 1:

  User at site A is reporting dropped VolP calls when using a softphone application.

  However, users at site B are not experiencing any issues. The VolP provider has a tool to troubleshoot connectivity Issues.

  Click on each tab to investigate the cause of the dropped calls. In Part 1, type help in each terminal to view a list of available commands. Then, select the correct answer for each question. In Part 2, make unnecessary network configuration changes to resolve reported issue.

  

  

• Question 2:

  A technician is diagnosing several device issues reported by employees.

  INSTRUCTIONS

  Click on each device to review the issue. Then select the appropriate issue and solution from the drop-down menu. Each option may be used more than once.

  

  

• Question 3:

  A technician is diagnosing several device issues reported by employees.

  INSTRUCTIONS

  Click on each device to review the issue. Then select the appropriate issue and solution from the drop-down menu. Each option may be used more than once.

  

  

• Question 4:

  A technician is diagnosing several device issues reported by employees.

  INSTRUCTIONS

  Click on each device to review the issue. Then select the appropriate issue and solution from the drop-down menu. Each option may be used more than once.

  

  

• Question 5:

  A customer recently experienced a power outage at a SOHO. The customer does not think the components are connected properly. A print job continued running for several minutes after the power failed, but the customer was not able to interact with the computer.

  Once the UPS stopped beeping, all functioning devices also turned off.

  In case of a future power failure, the customer wants to have the most time available to save cloud documents and shut down the computer without losing any data.

  INSTRUCTIONS

  Based on the customer's requirements, connect the customer's devices to the proper outlets. Select the power source for the Surge Protector and UPS. This may require reselecting dropdowns or removing tokens.

  Each token may only be used once.

  If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

  Select and Place:

  

  

  Explanation:

  Wall Outlet

  (empty -- nothing goes directly to the wall)

  Surge Protector (Power Source: Wall Outlet)

  Printer

  Scanner

  UPS (Power Source: Surge Protector)

  Computer

  Monitor

  Cable Modem

  Wi-Fi Router

• Question 6:

  An office manager reports that a printer is experiencing performance issues. Printouts are smudging when they are handled, and, recently, whenever the manager tries to print oversized documents, the paper jams before anything is printed on it. The following paper sizes are used:

  1. Letter (8.5x11in/21.59x27.94cm)

  2. Legal (8.5x14in/21.59x35.56cm)

  3. Oversized (11x17in/27.94x43.18cm)

  INSTRUCTIONS

  Using the available printer parts, replace only the faulty components on the office printer to resolve the stated issues.

  If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

  Select and Place:

  

  

  Explanation:

• Question 7:

  A technician is installing a wireless access point and is required to run all cabling and make patch cords if necessary.

  INSTRUCTIONS

  Part 2

  An access point was moved and no longer has connectivity. Connect the access point, patch panel, and switch by clicking the (+) to select the appropriate cable end for each corresponding location to create a link.

  The link will be visible after making the second selection of each pair.

  Cable ends may be used multiple times, and all placeholders will be filled.

  Select and Place:

  

  

  Explanation:

• Question 8:

  A user reports that a laptop correctly connects to the internet when docked at the office but is unable to access the internet when at home. Which of the following should the technician do first?

  A. Contact the user's home ISP
  B. Give the user a dock to use at home.
  C. Disable network security settings.
  D. Enable the wireless adapter.
  D. Enable the wireless adapter.

  ---

  explanation:

  A wireless adapter is a device that allows a laptop to connect to a wireless network, such as a home Wi-Fi router. A wireless adapter can be either internal or external, and it can be enabled or disabled by the user or the operating system. If the wireless adapter is disabled, the laptop will not be able to access the internet when it is not connected to a wired network, such as the office dock. The technician should do the following steps to enable the wireless adapter:

  Check the physical switch or button on the laptop that controls the wireless adapter. Some laptops have a switch or button on the side, front, or keyboard that can turn on or off the wireless adapter. Make sure the switch or button is in the on position.

  Check the software settings for the wireless adapter. In Windows 10, you can do this by clicking on the network icon in the system tray, and then clicking on the Wi- Fi icon. Make sure the Wi-Fi is turned on. You can also go to Settings > Network and Internet > Wi-Fi and make sure the Wi-Fi is turned on. Check the device manager for the wireless adapter. In Windows 10, you can do this by right-clicking on the Start menu and selecting Device Manager. Expand the Network adapters category and look for your

  wireless adapter. Make sure it is enabled and has no errors. You can right-click on it and select Enable device or Update driver if needed. If none of these steps work, there may be a hardware or software problem with the wireless adapter that requires further troubleshooting or replacement.

• Question 9:

  Several users report that a projector routinely turns off in the middle of meetings and does not tum back on immediately. Users have to wait several minutes before the projector will turn back on. When the projector is on, the picture is clear and bright. Which of the following is the most likely reason the projector is turning off?

  A. The video cable connecting the video source to the projector is failing.
  B. The bulb in the projector is failing.
  C. The projector is overheating and needs to be cleaned.
  D. The outlet that the projector is plugged into is faulty.
  C. The projector is overheating and needs to be cleaned.

  ---

  explanation:

  The projector is overheating and needs to be cleaned. A common cause of projector shutdown is overheating, which can be triggered by dust accumulation, blocked vents, or faulty fans. The projector has a thermal protection circuit that turns it off when the temperature reaches a certain level, and it will not turn back on until it cools down. To prevent this issue, the projector needs to be cleaned regularly and placed in a well- ventilated area. The video cable, the bulb, and the outlet are not likely to cause the

  projector to turn off intermittently.

  [CompTIA A+ Core 1 (220-1101) Certification Study Guide], page 18.

• Question 10:

  A technician is troubleshooting a PC that makes grinding noises and eventually shuts down. The technician determines the PC is overheating. Which of the following is most likely failing?

  A. RAM
  B. Motherboard
  C. SSD
  D. CPU fan
  D. CPU fan

  ---

  explanation:

  The most likely component that is failing and causing the PC to overheat is D. CPU fan. The CPU fan is a vital part of the cooling system that prevents the CPU from overheating by blowing air over the heatsink and dissipating the heat. If the CPU fan is faulty, noisy, or clogged with dust, it can reduce the airflow and cause the CPU temperature to rise12. This can result in poor performance, instability, or shutdowns of the PC. The other components are less likely to be the cause of overheating. RAM, motherboard, and SSD do not generate as much heat as the CPU and usually do not require fans to cool them down1. They may overheat if there is poor ventilation in the case or if they are defective, but they are not as common as a failing CPU fan. Therefore, the correct answer is D. CPU fan. This is the most likely component that is failing and causing the PC to overheat.