CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 761:

  An administrator received a new shipment of mobile devices. Per company policy, all enterprise-issued devices must have two authentication methods, and the organization has already enforced the use of PIN codes as one method. Which of the following device features should the administrator enable?

  A. Smart card
  B. Biometrics
  C. Hard token
  D. One-time password
  B. Biometrics

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  Explanation

• Question 762:

  When a user calls in to report an issue, a technician submits a ticket on the user's behalf. Which of the following practices should the technician use to make sure the ticket is associated with the correct user?

  A. Have the user provide a callback phone number to be added to the ticket
  B. Assign the ticket to the department's power user
  C. Register the ticket with a unique user identifier
  D. Provide the user with a unique ticket number that can be referenced on subsequent calls.
  D. Provide the user with a unique ticket number that can be referenced on subsequent calls.

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  Explanation

  The technician should provide the user with a unique ticket number that can be referenced on subsequent calls to make sure the ticket is associated with the correct user. This is because registering the ticket with a unique user identifier, having the user provide a callback phone number to be added to the ticket, or assigning the ticket to the department's power user will not ensure that the ticket is associated with the correct user

• Question 763:

  A technician installed Windows 10 on a workstation. The workstation only has 3.5GB of usable RAM, even though the technician installed 8GB. Which of the following is the MOST likely reason this system is not utilizing all the

  available RAM?

  A. The system is missing updates.
  B. The systems utilizing a 32-bit OS.
  C. The system's memory is failing.
  D. The system requires BIOS updates.
  B. The systems utilizing a 32-bit OS.

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  Explanation

  The most likely reason that the system is not utilizing all the available RAM is that it is running a 32-bit OS. A 32-bit OS can only address up to 4GB of RAM, and some of that is reserved for hardware and system use. Therefore, even if the

  technician installed 8GB of RAM, the system can only use around 3.5GB of usable RAM. To use the full 8GB of RAM, the technician would need to install a 64-bit OS, which can address much more memory. The system missing updates, the

  system's memory failing, or the system requiring BIOS updates are not likely to cause this issue.

  References:

  https://support.microsoft.com/en-us/windows/windows-10-system-requirements-6d4e9a79-66bf-7950-467c-795cf0386715

  https://www.makeuseof.com/tag/unlock-64gb-ram-32-bit-windows-pae-patch/

• Question 764:

  A SOHO client is having trouble navigating to a corporate website. Which of the following should a technician do to allow access?

  A. Adjust the content filtering.
  B. Unmap port forwarding.
  C. Disable unused ports.
  D. Reduce the encryption strength
  A. Adjust the content filtering.

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  Explanation

  Content filtering is a process that manages or screens access to specific emails or webpages based on their content categories. Content filtering can be used by organizations to control content access through their firewalls and enforce

  corporate policies around information system management. A SOHO client may have content filtering enabled on their network and may need to adjust it to allow access to a corporate website that is blocked by default. The client can use a

  software program, a hardware device, or a subscription service to configure the content filtering settings and whitelist the desired website.

  References:

  Web content filtering (https://learn.microsoft.com/en-us/microsoft-365/security/defender-endpoint/web-content-filtering?view=o365-worldwide) What is Content Filtering? Definition and Types of Content Filters (https://www.fortinet.com/

  resources/cyberglossary/content-filtering)

• Question 765:

  A customer needs to verify an executable file that the customer downloaded from a website. Which of the following should the customer use to verify the file?

  A. Password manager
  B. BitLocker
  C. File Vault
  D. Checksum
  E. Secure site
  D. Checksum

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  Explanation

• Question 766:

  SIMULATION

  You need to configure your mobile device to send and receive electronic messages from your company. Your mobile device must be able to truly synchronize the message state with your desktop, so that when a message is read on your desktop, it is marked as read on your mobile device. These are the proper parameters:

  1. Email address: [email protected]

  2. Password: P@$$w0rd

  3. Pop.techies.com Port: 110 Security: None

  4. IMAP.techies.com Port: 993 Security: SSL

  5. smtp.techies.com Port: 465 Security: TLS

  6. Company SSID: Techies

  7. Security: WPA2

  8. Passphrase: P@$$w0rd

  9. SSID is not broadcasted

  Instructions: You are not authorized to use the Company's WLAN. The outgoing server does not require login credentials. When you have completed the simulation, please select the done button to submit your answer.

  

  

  A. Review the explanation for all details.
  B. PlaceHolder
  C. PlaceHolder
  D. PlaceHolder
  A. Review the explanation for all details.

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  Explanation

  Since we are instructed to not use the company's WLAN we only need to worry about the email settings and ignore the WiFi and Networks tab. On the MAIL tab enter information as shown below:

  

• Question 767:

  A user turns on a new laptop and attempts to log in to specialized software, but receives a message stating that the address is already in use. The user logs on to the old desktop and receives the same message. A technician checks the account and sees a comment that the user requires a specifically allocated address before connecting to the software. Which of the following should the technician do to MOST likely resolve the issue?

  A. Bridge the LAN connection between the laptop and the desktop.
  B. Set the laptop configuration to DHCP to prevent conflicts.
  C. Remove the static IP configuration from the desktop.
  D. Replace the network card in the laptop, as it may be defective.
  C. Remove the static IP configuration from the desktop.

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  Explanation

  The new laptop was set up with the static IP it needs to connect to the software. The old desktop is still configured with that IP, hence the conflict.

• Question 768:

  A user notices a small USB drive is attached to the user's computer after a new vendor visited the office. The technician notices two files named grabber.exe and output.txt. Which of the following attacks is MOST likely occurring?

  A. Trojan
  B. Rootkit
  C. Cryptominer
  D. Keylogger
  D. Keylogger

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  Explanation

  A keylogger is a type of malware that records the keystrokes of a user and sends them to a remote attacker. The attacker can use the captured information to steal passwords, credit card numbers, or other sensitive data. A keylogger can be

  installed on a computer by attaching a small USB drive that contains a malicious executable file, such as grabber.exe . The output.txt file may contain the recorded keystrokes. The user should remove the USB drive and scan the computer for

  malware.

  References: What is grabber.exe? (https://www.freefixer.com/library/file/grabber.exe-55857/)

  What is a keylogger? (https://www.kaspersky.com/resource-center/definitions/keylogger)

• Question 769:

  A change advisory board authorized a setting change so a technician is permitted to implement the change. The technician successfully implemented the change. Which of the following should be done NEXT?

  A. Document the date and time of change.
  B. Document the purpose of the change.
  C. Document the risk level.
  D. Document findings of the sandbox test.
  A. Document the date and time of change.

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  Explanation

  After implementing a change authorized by the change advisory board (CAB), the technician should document the date and time of change as part of the post-implementation review. This helps to track the change history, verify the success of the change, and identify any issues or incidents caused by the change. Documenting the purpose of the change, the risk level, and the findings of the sandbox test are all part of the pre-implementation activities that should be done before submitting the change request to the CAB.

  References: https://www.manageengine.com/products/service-desk/itil-change-management/cab-change-advisory-board.html https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/success/quick-answer/change-advisory-board-setup.pdf

• Question 770:

  Internet speeds on a user's Windows 10 device are slow, but other devices on the same network are running at normal speeds. A technician thinks the issue may be related to the proxy settings.

  Which of the following should the technician check to verify the proxy configuration?

  A. Network and Sharing Center
  B. Internet Options
  C. Firewall settings
  D. System settings
  B. Internet Options

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  Explanation

  The correct place to check proxy settings in Windows 10 is under Internet Options (Option B), specifically in the "Connections" tab. Proxy configurations can affect internet speeds if misconfigured or if a proxy is being used unnecessarily.

  Network and Sharing Center (Option A) provides information on network connections but doesn't handle proxy settings.

  Firewall settings (Option C) manage network traffic rules but don't directly affect proxy settings. System settings (Option D) contain general system configurations, not specific to proxy settings.

  References:

  CompTIA A+ Core 2 1.6 - Configure networking features in Windows, including proxy settings