CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 621:

  A technician has spent hours trying to resolve a computer issue for the company's Chief Executive Officer (CEO). The CEO needs the device returned as soon as possible. Which of the following steps should the technician take NEXT?

  A. Continue researching the issue
  B. Repeat the iterative processes
  C. Inform the CEO the repair will take a couple of weeks
  D. Escalate the ticket
  D. Escalate the ticket

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  Explanation

  The technician should escalate the ticket to ensure that the CEO's device is returned as soon as possible1

• Question 622:

  Which of the following are encrypted protocols? (Select TWO).

  A. TELNET
  B. SSH
  C. POP3
  D. FTP
  E. HTTPS
  B. SSH
  E. HTTPS

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  Explanation

• Question 623:

  HOTSPOT

  Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.

  Click on individual tickers to see the ticket details. View attachments to determine the problem. Select the appropriate issue from the 'issue' drop-down menu. Then, select the MOST efficient resolution from the 'Resolution' drop-down menu.

  Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

  

  

  Explanation

  

  BSOD Uninstall Application Safemode

• Question 624:

  A large company is selecting a new Windows operating system and needs to ensure it has built-in encryption and endpoint protection. Which of the following Windows versions will MOST likely be selected?

  A. Home
  B. Pro
  C. Pro for Workstations
  D. Enterprise
  D. Enterprise

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  Explanation

  When selecting a new Windows operating system for a large company that needs built-in encryption and endpoint protection, the Enterprise edition is the most likely choice. This edition provides advanced security features such as Windows Defender Advanced Threat Protection (ATP), AppLocker, and BitLocker Drive Encryption. These features can help to protect the company's data and endpoints against malware attacks, unauthorized access, and data theft. The Home and Pro editions of Windows do not include some of the advanced security features provided by the Enterprise edition, such as Windows Defender ATP and AppLocker. The Pro for Workstations edition is designed for high- performance and high-end hardware configurations, but it does not provide additional security features beyond those provided by the Pro edition.

• Question 625:

  Which of the following security threats requires a phone call to launch the attack?

  A. Vishing
  B. XSS
  C. Spoofing
  D. DDoS
  A. Vishing

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  Explanation

• Question 626:

  A workstation does not recognize a printer. However, the previous day. the printer successfully received a job from the workstation.

  Which of the following tools should a technician use to see what happened before the failure?

  A. Performance Monitor
  B. Devices and Printers
  C. Task Scheduler
  D. Event Viewer
  D. Event Viewer

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  Explanation

  When troubleshooting a printer that was previously working but is no longer recognized by a workstation, Event Viewer is the most appropriate tool to check for historical logs and events related to the printer and the system. Option A:

  Performance MonitorPerformance Monitor is used for monitoring system performance and resources in real-time and does not provide specific historical event logs related to device failures. Option B: Devices and PrintersDevices and Printers

  show the status and properties of connected devices but do not provide a historical log of events or errors.

  Option C: Task SchedulerTask Scheduler manages and monitors scheduled tasks but does not log hardware events or errors.

  Option D: Event ViewerEvent Viewer logs system events, including errors, warnings, and information related to hardware and software. It is ideal for checking what happened prior to the printer failure.

  References:

  CompTIA A+ 220-1102 Objective 3.1 (Troubleshoot common Windows OS problems), particularly using Event Viewer for diagnosing issues.

• Question 627:

  A customer service representative is unable to send jobs to a printer at a remote branch office. However, the representative can print successfully to a local network printer. Which of the following commands should a technician use to view the path of the network traffic from the PC?

  A. netstat
  B. ping
  C. format
  D. tracert
  D. tracert

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  Explanation

  The "tracert" command is used to view the path that network traffic takes from a PC to a specified destination. It is helpful in identifying where along the path the traffic may be failing or experiencing delays. In the scenario where a customer service representative can't send jobs to a remote printer but can print locally, "tracert" can help diagnose if there's a network routing issue affecting the connection to the remote branch office.

• Question 628:

  A user is setting up backups on a workstation. The user wants to ensure that the restore process is as simple as possible. Which of the following backup types should the user select?

  A. Full
  B. Incremental
  C. Differential
  D. Synthetic
  A. Full

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  Explanation

• Question 629:

  A kiosk, which is running Microsoft Windows 10, relies exclusively on a numeric keypad to allow customers to enter their ticket numbers but no other information. If the kiosk is idle for four hours, the login screen locks. Which of the following sign-on options would allow any employee the ability to unlock the kiosk?

  A. Requiring employees to enter their usernames and passwords
  B. Setting up facial recognition for each employee
  C. Using a PIN and providing it to employees
  D. Requiring employees to use their fingerprints
  C. Using a PIN and providing it to employees

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  Explanation

  The best sign-on option that would allow any employee the ability to unlock the kiosk that relies exclusively on a numeric keypad is to use a PIN and provide it to employees. A PIN is a Personal Identification Number that is a numeric code that can be used as part of authentication or access control. A PIN can be entered using only a numeric keypad and can be easily shared with employees who need to unlock the kiosk. Requiring employees to enter their usernames and passwords may not be feasible or convenient if the kiosk only has a numeric keypad and no other input devices. Setting up facial recognition for each employee may not be possible or secure if the kiosk does not have a camera or biometric sensor. Requiring employees to use their fingerprints may not be possible or secure if the kiosk does not have a fingerprint scanner or biometric sensor.

  References: CompTIA A+ Core 2 (220-1002) Certification Exam Objectives Version 4.0, Domain 3.3

• Question 630:

  A user corrects a laptop that is running Windows 10 to a docking station with external monitors when working at a desk. The user would like to close the laptop when it is docked, but the user reports it goes to sleep when it is closed. Which of the following is the BEST solution to prevent the laptop from going to sleep when it is closed and on the docking station?

  A. Within the Power Options of the Control Panel utility click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the Plugged In category to Never
  B. Within the Power Options of the Control Panel utility, click the Change Plan Settings button for the enabled power plan and select Put the Computer to Sleep under the On Battery category to Never
  C. Within the Power Options of the Control Panel utility select the option Choose When to Turn Off the Display and select Turn Off the Display under the Plugged In category to Never
  D. Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing
  D. Within the Power Options of the Control Panel utility, select the option Choose What Closing the Lid Does and select When I Close the Lid under the Plugged in category to Do Nothing

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  Explanation

  The laptop has an additional option under power and sleep settings that desktops do not have. Switching to do nothing prevents the screen from turning off when closed.