CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 381:

  An Android user reports that when attempting to open the company's proprietary mobile application it immediately doses. The user states that the issue persists, even after rebooting the phone. The application contains critical information that cannot be lost. Which of the following steps should a systems administrator attempt FIRST?

  A. Uninstall and reinstall the application
  B. Reset the phone to factory settings
  C. Install an alternative application with similar functionality
  D. Clear the application cache.
  D. Clear the application cache.

  ---

  Explanation

  The systems administrator should clear the application cache12 If clearing the application cache does not work, the systems administrator should uninstall and reinstall the application12 Resetting the phone to factory settings is not necessary at this point12 Installing an alternative application with similar functionality is not necessary at this point12

• Question 382:

  A user's company phone has several pending software updates. A technician completes the following steps:

  1.Rebooted the phone

  2.Connected to Wi-Fi

  3.Disabled metered data

  Which of the following should the technician do next?

  A. Restore the factory settings.
  B. Clean the browser history.
  C. Uninstall and reinstall the applications.
  D. Clear the cache.
  D. Clear the cache.

  ---

  Explanation

  After rebooting the phone, connecting to Wi-Fi, and disabling metered data, the next step the technician should take is to Clear the cache (D). Clearing the cache can resolve issues with the phone's performance and is often necessary before updating software to ensure that the updates can be downloaded and installed without issues. It removes temporary files that may be interfering with the update process.

• Question 383:

  An application user received an email indicating the version of the application currently in use will no longer be sold. Users with this version of the application will no longer receive patches or updates either. Which of the following indicates a vendor no longer supports a product?

  A. AUP
  B. EULA
  C. EOL
  D. UAC
  C. EOL

  ---

  Explanation

• Question 384:

  A Windows 10 computer is not installing updates and continues to receive errors even during manual update installations. Which of the following should a technician do to fix the issues? (Select two).

  A. Ensure that the Windows Update Utility is the latest version.
  B. Refresh local WSUS settings on the computer.
  C. Delete the Windows Update cache.
  D. Run the System check to verify system files.
  E. Reimage the operating system while retaining user files.
  F. Reset WMI and re-register system .dlls.
  B. Refresh local WSUS settings on the computer.
  C. Delete the Windows Update cache.

  ---

  Explanation

  Refreshing local Windows Server Update Services (WSUS) settings and deleting the Windows Update cache are effective steps in resolving issues with Windows 10 not installing updates. These actions help in rectifying any corrupt update files and ensuring that the workstation is properly communicating with the update servers, which can resolve errors during manual and automatic update installations.

• Question 385:

  A user reports a computer is running slow. Which of the following tools will help a technician identify the issue?

  A. Disk Cleanup
  B. Group Policy Editor
  C. Disk Management
  D. Resource Monitor
  D. Resource Monitor

  ---

  Explanation

• Question 386:

  Which of the following OS features is unique to Windows 7?

  A. Action Center
  B. Automatic Updates
  C. Add/Remove Programs
  D. Tablet PC Settings
  A. Action Center

  ---

  Explanation

• Question 387:

  A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network.

  Which of the following BEST describes what the systems administrator should tell the user?

  A. Use the application only on the home laptop because it contains the initial license.
  B. Use the application at home and contact the vendor regarding a corporate license.
  C. Use the application on any computer since the user has a license.
  D. Use the application only on corporate computers.
  B. Use the application at home and contact the vendor regarding a corporate license.

  ---

  Explanation

  Use the application at home and contact the vendor regarding a corporate license. The user should use the application only on the home laptop because it contains the initial license. The user should contact the vendor regarding a corporate license if they want to use the application on multiple computers on the corporate network

• Question 388:

  A remote user is experiencing issues connecting to a corporate email account on a laptop. The user clicks the internet connection icon and does not recognize the connected Wi-Fi. The help desk technician, who is troubleshooting the issue, assumes this is a rogue access point. Which of the following is the first action the technician should take?

  A. Restart the wireless adapter.
  B. Launch the browser to see if it redirects to an unknown site.
  C. Instruct the user to disconnect the Wi-Fi.
  D. Instruct the user to run the installed antivirus software.
  C. Instruct the user to disconnect the Wi-Fi.

  ---

  Explanation

  The first action the technician should take is to instruct the user to disconnect the Wi-Fi . This is because rogue access points can be used to steal sensitive information from users, and it is important to prevent the user from accessing the network until the issue has been resolved. Restarting the wireless adapter or running the installed antivirus software may not be effective in this situation, as they do not address the root cause of the problem . Launching the browser to see if it redirects to an unknown site may also not be helpful, as it does not provide any information about the Wi-Fi connection itself .

• Question 389:

  A user added a second monitor and wants to extend the display to it. In which of the following Windows settings will the user MOST likely be able to make this change?

  A. System
  B. Devices
  C. Personalization
  D. Accessibility
  A. System

  ---

  Explanation

  The user can most likely make the change of extending the display to a second monitor in the System option in the Windows settings. The System option allows users to manage system settings and features, such as display, sound, notifications, power and storage. The user can extend the display to a second monitor by selecting Display from the System option and then choosing Extend these displays from the Multiple displays drop-down menu. This will allow the user to use both monitors as one large desktop area. Devices is an option in the Windows settings that allows users to add and manage devices connected to the computer, such as printers, scanners, mice and keyboards. Devices is not related to extending the display to a second monitor but to configuring device settings and preferences. Personalization is an option in the Windows settings that allows users to customize the appearance and behavior of their desktop, such as themes, colors, backgrounds, lock screen and screensaver.

• Question 390:

  Which of the following should be used to configure automatic backups on macOS?

  A. Mission Control
  B. Time Machine
  C. Disaster Recovery
  D. System Restore
  B. Time Machine

  ---

  Explanation

  Time Machine is the built-in backup feature for macOS that allows users to back up their system automatically. It continuously backs up everything on the Mac, including files, applications, system files, and settings, allowing users to restore

  their system to a previous state if needed. Time Machine operates by creating hourly backups for the past 24 hours, daily backups for the past month, and weekly backups for all previous months. Other options like "Mission Control" help in

  organizing windows, while "System Restore" is a feature more common in Windows operating systems, not macOS.

  References:

  Apple Support: Use Time Machine to back up or restore your Mac CompTIA A+ Study Guide - Backup and Recovery Concepts in macOS (Whizlabs)