CompTIA 220-1102 Online Practice Questions and Exam Preparation

CompTIA 220-1102 Online Questions & Answers

• Question 301:

  A customer recently upgraded their computer to the latest Windows version and is now having issues with the display. The icons and text are too large, and the colors are not accurate.

  Which of the following Control Panel options should the technician adjust to help the customer?

  A. Ease of Access
  B. Device Manager
  C. Network and SharingCenter
  D. Programs and Features
  B. Device Manager

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  Explanation

  When a customer experiences display issues such as large icons and inaccurate colors after a Windows upgrade, the most appropriate Control Panel option to address these issues is "Device Manager." The technician can use Device

  Manager to check and update display drivers, which are often the cause of such problems after an OS upgrade. Updating or reinstalling the correct drivers can help resolve display resolution and color issues. Ease of Access focuses on

  accessibility features and does not directly address display driver issues. Network and Sharing Center is related to network settings and does not affect display settings. Programs and Features is used for managing installed programs and

  features but is not relevant for updating display drivers.

  References:

  CompTIA A+ Core 2 (220-1102) Exam Objectives, Section 1.3: Using features and tools of the Microsoft Windows OS, including Device Manager for managing hardware drivers.

• Question 302:

  Which of the following file types should be used to install software on a macOS computer? (Select two).

  A. .yum
  B. .pkg
  C. .msi
  D. .ps1
  E. .exe
  F. .dmg
  B. .pkg
  F. .dmg

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  Explanation

  The correct answers are

  B. .pkg and

  F. .dmg.

  pkg (Package Installer), This is the standard macOS package format for software installations. It often includes installation scripts and can be used for software distribution. dmg (Disk Image File), A macOS disk image file that contains

  software installers. Users typically mount the file and drag the application into the Applications folder to install it.

  Why Other Options Are Incorrect:

  Option A: .yum, This is used for Linux package management and is not compatible with macOS.

  Option C: .msi, This is the Windows Installer package format, not used on macOS.

  Option D: .ps1, This is a PowerShell script file used in Windows, not for installing macOS applications.

  Objective 1.7 ?Identify common features and tools of the macOS/Linux client operating systems.

• Question 303:

  A technician needs to implement a backup and recovery solution that will ensure executives' laptops can be restored if needed. The plan should include the capability to perform granular and whole-disk recovery. Which of the following are the best options for the technician to successfully implement the plan? (Choose two.)

  A. RAID
  B. Volume shadow copy
  C. Incremental backup
  D. System restore
  E. Grandfather-father-son backup
  F. Disk imaging
  C. Incremental backup
  F. Disk imaging

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  Explanation

• Question 304:

  A customer's machine is heavily infected with various strains of malware.

  Which of the following is the most efficient and verifiable way to ensure all of the malware is removed from the system?

  A. Utilizing a system restore point
  B. Performing a clean OS installation
  C. Replacing damaged files with verified backups
  D. Utilizing multiple AV vendors to eradicate the infections
  A. Utilizing a system restore point

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  Explanation

• Question 305:

  A user reports that the pages flash on the screen two or three times before finally staying open when attempting to access banking web pages. Which of the following troubleshooting steps should the technician perform NEXT to resolve the issue?

  A. Examine the antivirus logs.
  B. Verify the address bar URL.
  C. Test the internet connection speed.
  D. Check the web service status.
  B. Verify the address bar URL.

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  Explanation

  The next troubleshooting step that the technician should perform to resolve the issue of pages flashing on the screen before staying open when accessing banking web pages is to verify the address bar URL. The address bar URL is the web address that appears in the browser's address bar and indicates the location of the web page being accessed. Verifying the address bar URL can help determine if the user is accessing a legitimate or malicious website, as some phishing websites may try to impersonate banking websites by using similar-looking URLs or domains.

• Question 306:

  Which of the following would allow physical access to a restricted area while maintaining a record of events?

  A. Hard token
  B. Access control vestibule
  C. Key fob
  D. Door Lock
  C. Key fob

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  Explanation

  Keyfab scan in are always documented within the access systems record database. Control Vestibules dont log anything, just preventive.

• Question 307:

  A customer calls the help desk asking for instructions on how to modify desktop wallpaper. Which of the following Windows 10 settings should the technician recommend?

  A. Personalization
  B. Apps
  C. Updates
  D. Display
  A. Personalization

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  Explanation

• Question 308:

  Users report that they can log in to the web application during business hours, but none of the application's functions are working properly. Company policy does not allow for the server to be rebooted during business hours. Which of the following should a technician do to fix the web application and follow company policy?

  A. Restart services.
  B. Roll back Windows updates.
  C. Perform a Windows repair.
  D. Add RAM to the server.
  A. Restart services.

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  Explanation

• Question 309:

  A desktop engineer is deploying a master image. Which of the following should the desktop engineer consider when building the master image? (Select TWO).

  A. Device drivers
  B. Keyboard backlight settings
  C. Installed application license keys
  D. Display orientation
  E. Target device power supply
  F. Disabling express charging
  A. Device drivers
  C. Installed application license keys

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  Explanation

  A. Device drivers: Device drivers are software components that enable the operating system to communicate with hardware devices. Different devices may require different drivers, so the desktop engineer should include the appropriate drivers in the master image or configure the deployment process to install them automatically.

  C. Installed application license keys: Installed application license keys are codes that activate or authenticate software applications. Some applications may require license keys to be entered during installation or after deployment. The desktop engineer should include the license keys in the master image or configure the deployment process to apply them automatically.

• Question 310:

  A technician is troubleshooting boot times for a user. The technician attempts to use MSConfig to see which programs are starting with the OS but receives a message that it can no longer be used to view startup items. Which of the following programs can the technician use to view startup items?

  A. msinfo32
  B. perfmon
  C. regedit
  D. taskmgr
  D. taskmgr

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  Explanation

  When troubleshooting boot times for a user, a technician may want to check which programs are starting with the operating system to identify any that may be slowing down the boot process. MSConfig is a tool that can be used to view

  startup items on a Windows system, but it may not always be available or functional. In this scenario, the technician receives a message that MSConfig cannot be used to view startup items. As an alternative, the technician can use Task

  Manager (taskmgr), which can also display the programs that run at startup. To access the list of startup items in Task Manager, the technician can follow these steps:

  Open Task Manager by pressing Ctrl+Shift+Esc.

  Click the "Startup" tab.

  The list of programs that run at startup will be displayed.