CompTIA 220-1002 Online Practice Questions and Exam Preparation

CompTIA 220-1002 Online Questions & Answers

• Question 631:

  Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened.

  Which of the following should Ann do NEXT?

  A. Report the incident to the appropriate contact
  B. Clear the system logs and browser history
  C. Take a screenshot of the pop-ups
  D. Advise the customer to use the browser in private mode
  A. Report the incident to the appropriate contact

• Question 632:

  A home user reports slow computer performance and application crashes after clicking a "repair" button on a pop-up warning while browsing the Internet Which of the following are the FIRST steps a technician should take to identify and resolve the issue? (Select TWO).

  A. Perform a system file check and replace any changed files with their original versions
  B. Enable the pop-up blocker on the Internet browser
  C. Uninstall any recently installed unknown programs and browser extensions,
  D. Perform a hard shutdown and cold boot the computer
  E. Scan the RAM and hard drive using an up-to-date antivirus program.
  B. Enable the pop-up blocker on the Internet browser
  C. Uninstall any recently installed unknown programs and browser extensions,

• Question 633:

  A technician is working on a virtual server migration project. The technician has already completed the SOW; however, the servers will not work without a critical network configuration that was missed in the original SOW. The technician

  needs to make the adjustments quickly.

  Which of the following best practice processes should the technician perform NEXT?

  A. Obtain end-user acceptance for the proposed changes and submit a change plan for additional work.
  B. Submit the changes to the change board for approval.
  C. Notify the change team of the changes needed and perform the changes.
  D. Escalate to stakeholders and obtain override approval for out-of-scope changes.
  E. Document the changes and perform the work.
  E. Document the changes and perform the work.

• Question 634:

  By default which of the following permissions will take precedence over any other assigned permission on a mapped network drive?

  A. Deny
  B. Modify
  C. Share
  D. Allow
  A. Deny

• Question 635:

  A technician logs on to a Linux computer and runs the following command:

  ps -aux | grep vi

  Which of the following MOST accurately describes the effect of the command?

  A. It kills any running programs starting with the letters vi.
  B. It opens a list of directories that start with the letters vi.
  C. It creates a new file named grep in the current working directory.
  D. If finds a list of processes running a text editor.
  D. If finds a list of processes running a text editor.

• Question 636:

  Ann. an external user, has received several calls from a company asking why she has been sending the company communications with internal users' names in the "from" field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed The technician investigates and determines the PC is not infected with any viruses or malware.

  Which of the following should the technician check NEXT?

  A. Hijacked email
  B. DNS entries
  C. Hosts file
  D. POP3 errors
  A. Hijacked email

• Question 637:

  Which of the following UNC paths would be considered an administrative share?

  A. \\Workstation\D$
  B. \\Workstation\Admin
  C. \\Workstation\D
  D. \\Workstation\System
  A. \\Workstation\D$

• Question 638:

  A user reports that after uninstalling software the computer is displaying 'cannot find a file on startup'. According to the troubleshooting theory, which of the following should the technician do NEXT?

  A. Take notes that uninstalling the software is most likely the cause.
  B. Document the actions that were taking to resolve the issue.
  C. Ask the user if they have made any changes before this error has occurred.
  D. Verify that the system is completely operational.
  A. Take notes that uninstalling the software is most likely the cause.

• Question 639:

  A technician must copy data over an unreliable network connection. Which of the following tools will BEST satisfy this requirement?

  A. ROBOCOPY
  B. XCOPY
  C. FDISK
  D. FTP
  A. ROBOCOPY

• Question 640:

  A technician is installing Windows 7 64-bit OS on a VM but keeps getting errors. The specifications for the malware are:

  1.

  Two 1GHz CPUs

  2.

  2GB of memory

  3.

  15GB hard drive

  4.

  800x600 screen resolution

  Which of the following should the technician do to resolve the problem?

  A. Increase the number of CPUs
  B. Increase the amount of memory
  C. Increase the amount of hard drive space
  D. Increase the screen resolution
  C. Increase the amount of hard drive space