CompTIA 220-1002 Online Practice Questions and Exam Preparation

CompTIA 220-1002 Online Questions & Answers

• Question 271:

  A user calls the help desk to report an issue accessing a new application on a Windows PC. When the user tries to launch the application, an error message appears and then quickly disappears before the user can read it. Which of the following protocols would a technician MOST likely use to help diagnose this issue?

  A. FTP
  B. RDP
  C. SNMP
  D. SSH
  B. RDP

• Question 272:

  A user would like to allow all of the devices on a home network to connect to the WAP except for smart phones.

  Which of the following features should be used to accomplish this?

  A. Set a unique DHCP scope ID for the smart phones
  B. Change the WAP SSID
  C. Change the channel to the same frequency as the smart phones
  D. Exclude smart phones from the MAC filter list
  D. Exclude smart phones from the MAC filter list

• Question 273:

  A Chief Information Officer (CIO) recently learned a critical update is required to secure several servers within the organization. The CIO asks a technician to: Deploy the patches to the environment following best practice protocols. Ensure the servers and applications are functioning properly after the deployment. Which of the following steps will the technician most likely take NEXT?

  A. Document the business processes.
  B. Scope the change.
  C. Perform a risk analysis.
  D. Develop a back-out plan.
  E. Document the changes.
  C. Perform a risk analysis.

• Question 274:

  Which of the following is used for building entry and computer access?

  A. Smart card
  B. Personal identity verification card
  C. Hardware tokens
  D. Key fobs
  D. Key fobs

• Question 275:

  Joe, a technician, is tasked with disassembling a laptop to replace its motherboard. Which of the following is the FIRST step he should perform?

  A. Write down where all the screws go on paper
  B. Prepare some containers to hold the parts
  C. Remove the battery and the removable CD-ROM drive
  D. Refer to manufacturer documentation
  D. Refer to manufacturer documentation

• Question 276:

  A technician is helping a remote user who has a Windows issue. The user is working from a shared office space and is not on the corporate network. Which of the following remote access methods is MOST to be successful in this case?

  A. Telnet
  B. Remote desktop
  C. Third-party screen sharing
  D. Secure shell
  A. Telnet

• Question 277:

  An office location regularly experiences brownouts. Which of the following would be the MOST appropriate solution to protect the office computers?

  A. Uninterruptible power supply
  B. Voltage regulator
  C. Surge suppressor
  D. Generator
  A. Uninterruptible power supply

• Question 278:

  A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1,7GHz processor. Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?

  A. Windows 7
  B. Windows 8
  C. Windows 8.1
  D. Windows 10
  A. Windows 7

• Question 279:

  A technician Is completing the documentation for a major OS upgrade of a Linux distribution that will impact a company's web services. The technician finishes the risk assessment and documents the change process. Which of the following should the technician complete NEXT?

  A. Scope of the change
  B. Back-out plan
  C. Purpose of the change
  D. Change request
  B. Back-out plan

• Question 280:

  Joe, a technician, is installing a new internet connection at a customer's site. While performing the installation, joe takes a cell from his manager and then responds to a social request. The customer become frustrated and asks and asks to speak with a supervisor.

  Which of the following should Joe do NEXT?

  A. Apologize for the delay, explain the situation, and promise the customer a refund.
  B. Give the supervisor's phone number to the customer, leave the customer location, and document the incident.
  C. Assure the customer that the installation is almost complete and offer the supervisor's phone number.
  D. Decline to provide the supervisor phone number to the customer and continue with the installation.
  A. Apologize for the delay, explain the situation, and promise the customer a refund.