1Z0-562 Exam Details

  • Exam Code
    :1Z0-562
  • Exam Name
    :Oracle Utilities Customer Care and Billing 2 Essentials
  • Certification
    :Oracle Certifications
  • Vendor
    :Oracle
  • Total Questions
    :75 Q&As
  • Last Updated
    :Jul 07, 2026

Oracle 1Z0-562 Online Questions & Answers

  • Question 1:

    What can call a business service directly?

    A. JAVA Program only
    B. JAVA Program, Plug-In, Service Scripts only
    C. Business Process Assistant (BPA) scripts only
    D. Plug-In and Service Scripts only
    E. JAVA Program, Business Process Assistant (BPA) Scripts, Plug-In, and Service Scripts only

  • Question 2:

    What four elements appear on every page in Oracle Utilities Customer Care and Billing when using the "classic" (or non-Fusion) user interface?

    A. Dashboard, Menu Bar, Script Area, Status Bar
    B. Action Bar, Dashboard, Menu Bar, Status Bar
    C. Action Bar, Dashboard, Menu Bar, Script Area
    D. Action Bar, Dashboard, Main Menu, Status Bar
    E. Action Bar, Main Menu, Script Area, Status Bar

  • Question 3:

    On which entity or entities is Revision Control enabled?

    A. Business Objects B. Maintenance Objects
    C. both Business Objects and Maintenance Objects
    D. Portals and Zones
    E. Portals

  • Question 4:

    Service Points are specific locations at a property where a customer receives service. Select the three main categories of service points. (Choose three.)

    A. Metered
    B. Metered - Interval
    C. Metered - Non-Interval
    D. Badged Item
    E. Unbadged Item

  • Question 5:

    Which two statements are correct in relation to a completed bill that has been generated by batch billing? (Choose two.)

    A. A Bill Route record contains the list of all persons who are to receive a copy of the completed bill.
    B. A Route Type on a bill can be changed if the completed bill has not been downloaded.
    C. Bill Segments can only be canceled or rebilled if a completed bill has been reopened.
    D. The number of completed bills that may be reopened is configurable.
    E. Only the latest completed bill may be reopened.

  • Question 6:

    Which two statements describe when register readings for a meter get marked for High and/or Low review? (Choose two.)

    A. When the register details for a meter are loaded into the staging tables
    B. When the register readings for a meter are created online
    C. When the MUP2 batch process creates the register readings for a meter
    D. When the register readings for a meter are updated
    E. When the TD-HILO batch process is executed

  • Question 7:

    Which three entities may be individually linked, as a minimum, to the bill when created using the Off Cycle Bill Generator? (Choose three.)

    A. Service Agreement (non-canceled) only
    B. Adjustments (frozen) only
    C. Billable Charge (non-canceled) and its related Service Agreement
    D. Adjustment (canceled) only
    E. Billable Charge (non-canceled) or its related Service Agreement

  • Question 8:

    Which entity defines the type of collection process to start based on age of debt, amount of debt, and type of customer?

    A. Customer Class
    B. Debt Class
    C. Collection Class
    D. Collection Class Control
    E. Collection Process Template

  • Question 9:

    Which three statements describe the main functions of User ?Portal Preference? (Choose three.)

    A. It defines which zones appear on portals.
    B. It defines which zones should initially be collapsed on portals.
    C. It defines the order in which the zones appear on portals.
    D. It updates the security rights for zones appearing on portals.
    E. It updates the security rights to the portals.

  • Question 10:

    What is the mapping rule for an element that physically resides in a column on a Maintenance Object's primary table called?

    A. mapChild
    B. mapPrimTable
    C. mapField
    D. mapTable
    E. mapElement

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