1Z0-562 Exam Details

  • Exam Code
    :1Z0-562
  • Exam Name
    :Oracle Utilities Customer Care and Billing 2 Essentials
  • Certification
    :Oracle Certifications
  • Vendor
    :Oracle
  • Total Questions
    :75 Q&As
  • Last Updated
    :May 24, 2026

Oracle 1Z0-562 Online Questions & Answers

  • Question 41:

    The Help button is one source of assistance for a business user. Where can additional help text, if enabled, be located when configuring new user interfaces?

    A. Portal Level, Zone Level, and Individual Field Level
    B. Zone Level and Individual Field Level
    C. Individual Field Level only
    D. Portal Level only
    E. Zone Level only

  • Question 42:

    When a customer has a specific price for a defined quantity which is different to other customers, where is this specific price for the related Bill Factor defined?

    A. Rate Component
    B. Bill Factor Characteristic
    C. Bill Factor Value
    D. Service Agreement ?Contract Value
    E. Account Characteristic

  • Question 43:

    Field Activities of specific types can be created by the system automatically based on the type of work to be carried out, connection status of a service point, and the meter's installation and connection status.

    Which four processes are based on the above? (Choose four.)

    A. starting service
    B. disconnecting service
    C. testing a meter or item in the field
    D. stopping service
    E. disconnect Warning

  • Question 44:

    Which two plug-in spots allow additional logic to be implemented when a field activity is completed in the field? (Choose two.)

    A. Field Activity Type –FA Completion Control
    B. Field Activity Type Profile -FA Completion Control
    C. Field Activity Remark - Activation
    D. Meter Reader Remark - Activation
    E. Installation -FA Additional Information

  • Question 45:

    What correctly describes the order in which algorithms, if plugged in, are executed when a bill changes from the "Pending" state to the "Complete" state?

    A. Customer Class -Pre-Bill Completion; Customer Class -Bill Completion; Service Agreement Type -Pre-Bill Completion; Service Agreement Type -Post-Bill Completion
    B. Customer Class -Pre-Bill Completion; Service Agreement Type -Pre-Bill Completion; Customer Class -Bill Completion; Service Agreement Type -Bill Completion; Customer Class -Post-Bill Completion
    C. Service Agreement Type -Pre-Bill Completion; Customer Class -Pre-Bill Completion; Service Agreement Type -Bill Completion; Customer Class -Bill Completion; Customer Class -Post-Bill Completion
    D. Service Agreement Type -Pre-Bill Completion; Service Agreement Type -Bill Completion; Customer Class -Pre-Bill Completion; Customer Class -Bill Completion; Customer Class -Post-Bill Completion
    E. Service Agreement Type -Pre-Bill Completion; Customer Class -Pre-Bill Completion; Service Agreement Type -Bill Completion; Customer Class -Bill Completion; Service Agreement Type -Post-Bill Completion; Customer Class -Post-Bill Completion

  • Question 46:

    What correctly describes the possible causes of price proration?

    A. change in Rate Schedule only
    B. change in Rate Version only
    C. change in Bill Factor only
    D. changes in Rate Schedule and Bill Factor
    E. changes in Rate Version and Bill Factor

  • Question 47:

    Which three are valid types of Rate Components? (Choose three.)

    A. Flat Charge
    B. Service Quantity
    C. For Calculation Purposes Only
    D. Interval Pricing
    E. Sub Rate

  • Question 48:

    What do the colored bars indicate in the To Do Summary Zone?

    A. aging
    B. priority
    C. status
    D. To Do role
    E. number of To Do entries

  • Question 49:

    What controls the types of service agreements and service points to be created?

    A. Campaign
    B. Package
    C. Campaign and Package
    D. Service Agreement Type/Service Point Type Relationship
    E. Order

  • Question 50:

    How are To Do Entries considered to be related to other To Do Entries on the Current To Do Zone?

    A. They reference at least one common drill key reference.
    B. They reference at least two common drill key references.
    C. They reference at least one common foreign key characteristic.
    D. They reference at least two common foreign key characteristics.
    E. The ID of one To Do Entry is populated in the characteristics of another To Do Entry.

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