Oracle 1Z0-325 Online Practice Questions and Exam Preparation

Oracle 1Z0-325 Online Questions & Answers

• Question 71:

  Your customer wants agents to respond to specific product questions in a uniform manner.

  They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated, so you set these responses as standard text.

  Which three standard text types can you use? (Choose three.)

  A. Category Text
  B. Chat URL
  C. Incident Text
  D. Chat Text
  E. Product Text
  F. Answer Text
  G. Rule Text
  H. End User Text
  A. Category Text
  E. Product Text
  G. Rule Text

• Question 72:

  Your customer wants to set CI_HOURS to 720 but they don't want to notify customers when the incident status automatically changes.

  Which Contact Email Message should be turned off?

  A. Incident Solved
  B. Incident Waiting
  C. Incident Closed
  D. Incident Unresolved
  E. Question Receipt
  F. Rule Email
  A. Incident Solved

• Question 73:

  When an incident is opened, your customer would like to have different incident workspaces open based on the six products that can be selected when an incident is submitted from the Ask A Question customer portal page. When designing the workflow used to complete this requirement, which three elements are necessary? (Choose three.)

  A. Decision
  B. Load
  C. Entry Point
  D. Set Fields
  E. Workspace
  B. Load
  C. Entry Point
  D. Set Fields

• Question 74:

  You are building an agent's Incident Script for your customer and they want to chain scripts together within a workflow.

  Which three features/functions will be carried over from one script and made available inside the next script? (Choose three.)

  A. Contact Fields
  B. Page Rules
  C. Incident Fields
  D. Fired Name Events
  E. Custom Fields
  F. the ability to use the Beginning button to go to the start of the first script
  G. answers to a radio button control
  A. Contact Fields
  C. Incident Fields
  E. Custom Fields

• Question 75:

  You want to implement a privileged list of answers on the customer portal but answers with the Access Level you have created are showing up for all customers.

  

  What change can you make with the Answer Access Level shown to make it function correctly?

  A. There are too many access levels. One of those needs to be removed.
  B. The access level being created should not have the "Visible" check box selected.
  C. Nothing is wrong with the configuration set on the picture, so no changes are needed.
  D. Only the label of the access level needs to be inserted and then saved.
  B. The access level being created should not have the "Visible" check box selected.

• Question 76:

  You created a broadcast survey using the advance survey editor. The survey has a web page and four survey pages.

  When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?

  A. Web Page Links
  B. Next and Submit Buttons
  C. Decision or Case Statements
  D. Survey Template
  E. Redirect URL
  F. Standard Connectors
  F. Standard Connectors

• Question 77:

  Your customer supports three different brands and needs to be able to send and receive emails using differently branded emails.

  The end customers may not know that the three brands are supported by the same company or that the Oracle RightNow CX Cloud Service is being used.

  Identify the three configurations that must be made to enable this requirement. (Choose three.)

  A. Use the custhelp.com email address as the Reply To address.
  B. Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.
  C. Use SMTP Forwarding from your customer's mail server to the default service mailbox.
  D. Use the Friendly From/ Branded Address.
  E. Use your customer's branded email address as the Reply To address.
  B. Create three service mailboxes on the console, and use SMTP forwarding from your customer's mail server.
  C. Use SMTP Forwarding from your customer's mail server to the default service mailbox.
  E. Use your customer's branded email address as the Reply To address.

• Question 78:

  Your customer wants to use a single workflow for all profiles and has asked you to create a workflow that follows different workflows for different agents based on profile.

  Your workflow starts with a script to identify the type of record the agent will be working on before it can split into different workflows.

  Which two items enable you to accomplish this? (Choose two.)

  A. Connector Events
  B. Decision Object
  C. Named Event
  D. Connector Condition
  E. Set Field
  A. Connector Events
  C. Named Event

• Question 79:

  Your customer has decided to enable an existing Custom Object to be used by the new "Tech Support" profile.

  Which two options outline the steps that will enable the "Tech Support" profile to utilize the custom object? (Choose two.)

  A. Update profile permissions/deploy custom object/add to workspace
  B. Update custom object permissions/update profile permissions/deploy custom object
  C. Update custom object permissions/deploy custom object/add to workspace
  D. Update profile permissions/add to workspace
  E. Update custom object permissions/add to workspace
  B. Update custom object permissions/update profile permissions/deploy custom object
  C. Update custom object permissions/deploy custom object/add to workspace

• Question 80:

  Incidents received via email cannot be reopened after the MYQ_REOPEN_DEADLINE has expired.

  What is the time default set by this configuration?

  A. 120 days (4 months)
  B. 720 hours (30 days)
  C. 365 days (1 year)
  D. 168 hours (7 days)
  D. 168 hours (7 days)