Oracle 1Z0-325 Online Practice Questions and Exam Preparation

Oracle 1Z0-325 Online Questions & Answers

• Question 1:

  Your customer wants to search and reply to comments made on their company's "Fan page." Which two items are required to accomplish this? (Choose two.)

  A. an email agent enabled on the Social Monitoring profile
  B. Self Service for Facebook enabled and deployed
  C. a Company Fan page on Facebook
  D. a "Facebook Channel" created and assigned to a profile
  E. a personal Facebook page
  A. an email agent enabled on the Social Monitoring profile
  D. a "Facebook Channel" created and assigned to a profile

• Question 2:

  You want to find all Message Base entries that include the two words "create" and "incident." Which is the correct format for your search in the KEY field?

  A. create%incident
  B. %create% | %incident%
  C. %create incident%
  D. %create% and %incident%
  E. %create%incident%
  A. create%incident

• Question 3:

  Which two special characters can be used as wildcard values when searching for Key values in the configuration settings? (Choose two.)

  A. ^
  B. @
  C. !
  D. #
  E. $
  F. %
  G. and
  H. *
  F. %
  H. *

• Question 4:

  Your customer wants you to create a "Team Member" custom object that will allow more than one agent to be assigned to a given incident and they want the agents to have an inbox report that shows both the incidents they are the Primary agent and the incidents they are a Team Member.

  From the following list, which report table structure is necessary?

  A. from the Incidents Table, an Inner Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table
  B. from the Incidents Table, an Inner Join to the (Assigned) Accounts table, and an Inner Join to the Team Member table
  C. from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table
  D. from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Inner Join to the Team Member table
  C. from the Incidents Table, an Outer Join to the (Assigned) Accounts table, and an Outer Join to the Team Member table

• Question 5:

  Your customer would like supervisors to use a Multi-Edit workspace when updating incidents for their agents. Which four fields are available for edit on the incident Multi-Edit workspace? (Choose four.)

  A. Assigned. Queue
  B. Organization
  C. Channel
  D. Email Address
  E. Post code
  F. Language
  B. Organization
  C. Channel
  D. Email Address
  F. Language

• Question 6:

  Your customer has a complex workspace that has 60+ tabs, 100+ data fields, and over 200+ rules that are fired based on agent actions for their different business functions.

  Your customer has told you that their workspace is painfully slow and the call center agents cannot do their work.

  The customer would like to keep using a single profile for all their agents to simplify administration.

  You have condensed many of the rules in the workspace into named events to try and speed things up, but on the call center agents' workstations it's still too slow.

  Which three options will speed up the agents' workspace? (Choose three.)

  A. create workspace rules to hide unused tabs when the workspace loads
  B. utilize a single workspace per business function and assign it to the profile
  C. reduce the number of data fields on the workspace
  D. utilize workflow to split the workspace into more than one
  E. reduce the number of tabs that need to be rendered
  A. create workspace rules to hide unused tabs when the workspace loads
  D. utilize workflow to split the workspace into more than one
  E. reduce the number of tabs that need to be rendered

• Question 7:

  Your customer wants you to separate their contact records by department.

  You determine that to enable this functionality, you need to implement a new custom field, and that the field will need to be available to agents to enter and maintain the values.

  Select the four steps to accomplish this. (Choose four.)

  A. Create a navigation set that includes the "department" custom field.
  B. Create a "department" custom field in the incident table.
  C. Set the custom field data type to Text Field.
  D. Update the Contact Workspace with the new "department" custom field.
  E. Create a "department" custom field in the contact table.
  F. Add a name and a column name for the new custom field.
  B. Create a "department" custom field in the incident table.
  C. Set the custom field data type to Text Field.
  E. Create a "department" custom field in the contact table.
  F. Add a name and a column name for the new custom field.

• Question 8:

  You are asked to identify how a question has been scored upon a search result.

  While researching the question, you identified possible answer attributes to review.

  Identify three items that affect the score of the answer and, therefore, should be reviewed. (Choose three.)

  A. Status
  B. Question
  C. Access Level
  D. Categories
  E. Summary
  B. Question
  D. Categories
  E. Summary

• Question 9:

  Your client wants to allow the Administrator and Limited Administrator profiles to prevent user timeout until 60 minutes of inactivity. All other user profiles should be logged out after 15 minutes. Which two steps must be performed to configure this? (Choose two.)

  A. Set the Session Timeout field to 3600.
  B. Set the Session Timeout field to null.
  C. Set the Session Timeout field to 60.
  D. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Enabled.
  E. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Disabled.
  F. Set the CLIENT_SESSION_EXP field to 60.
  A. Set the Session Timeout field to 3600.
  D. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Enabled.

• Question 10:

  An incident needs to be assigned manually to an agent who is not listed on the assignment field menu.

  Which three options do you need to verify so that the agent's name is displayed? (Choose three.)

  A. Check if a business rule is removing the agent's name from the assignment field.
  B. Check if the agent has an active (not disabled) user account.
  C. Verify if a workspace rule is hiding the agent's name from the assignment field menu.
  D. Verify in the agent's profile if the option "Appear in Menus" is selected.
  E. Verify that the agent is part of a distribution list.
  B. Check if the agent has an active (not disabled) user account.
  C. Verify if a workspace rule is hiding the agent's name from the assignment field menu.
  E. Verify that the agent is part of a distribution list.