Oracle 1Z0-325 Online Practice Questions and Exam Preparation

Oracle 1Z0-325 Online Questions & Answers

• Question 1:

  You created a broadcast survey using the advance survey editor. The survey has a web page and four survey pages.

  When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?

  A. Web Page Links
  B. Next and Submit Buttons
  C. Decision or Case Statements
  D. Survey Template
  E. Redirect URL
  F. Standard Connectors
  F. Standard Connectors

• Question 2:

  Your customer has team leads who are responsible for creating business rules and managing staff accounts. However, they should not be allowed to create or modify any profiles.

  Which two options can be used to configure the Navigation Set for these team leads? (Choose two.)

  A. Add the Configuration items of Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
  B. Keep the default Configuration Items in the Navigation Set and let the profile handle this.
  C. Create a navigation set that only has "Rules" and all "Staff Management" items in the Navigation Set.
  D. Add the Configuration items of Workspaces/ Workflows, Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.
  C. Create a navigation set that only has "Rules" and all "Staff Management" items in the Navigation Set.
  D. Add the Configuration items of Workspaces/ Workflows, Rules and the Staff Account by Group report into the Home Tab and remove the default Navigation Set.

• Question 3:

  Your customer would like a report that details out the response and resolution times of all their agents.

  Select the five steps that will configure the system to meet your customer's reporting requirements. (Choose five.)

  A. Set the Response Time Variable to 1440 minutes in Variables.
  B. Set the Response Time Variable to 5 minutes in Variables.
  C. Add National Holidays to the system in Holidays.
  D. Set the Resolution Time to 1440 minutes in Response Requirements.
  E. Set the working hours Service Intervals in Response Requirements.
  F. Edit the incident reports to include their Response Requirements.
  G. Set the Response Time to 5 minutes in Response Requirements.
  H. Select the Holidays Observed in Response Requirements.
  D. Set the Resolution Time to 1440 minutes in Response Requirements.
  E. Set the working hours Service Intervals in Response Requirements.
  F. Edit the incident reports to include their Response Requirements.
  G. Set the Response Time to 5 minutes in Response Requirements.
  H. Select the Holidays Observed in Response Requirements.

• Question 4:

  Identify the seven data types that are available as custom fields. (Choose seven.)

  A. Multi Select Menu
  B. Float
  C. Menu
  D. Text Field
  E. Date/Time
  F. Currency
  G. Date Field
  H. Text Area
  I. Integer
  J. Yes/No
  C. Menu
  D. Text Field
  E. Date/Time
  G. Date Field
  H. Text Area
  I. Integer
  J. Yes/No

• Question 5:

  Your customer has a number of custom fields that are no longer in use and would like to repurpose them for a new initiative.

  Which set of custom field properties can you change as part of the repurpose work?

  A. Column Name / Index / Interface Visibility / Notes
  B. End-User Visibility / Data Type / Notes
  C. Index / Size of Field / Hint / End-User Visibility
  D. Label / Column Name / Data Type / Default Value
  E. Column Name / Default Value / Hint / Notes
  D. Label / Column Name / Data Type / Default Value

• Question 6:

  Incidents received via email cannot be reopened after the MYQ_REOPEN_DEADLINE has expired.

  What is the time default set by this configuration?

  A. 120 days (4 months)
  B. 720 hours (30 days)
  C. 365 days (1 year)
  D. 168 hours (7 days)
  D. 168 hours (7 days)

• Question 7:

  Your client wants to allow the Administrator and Limited Administrator profiles to prevent user timeout until 60 minutes of inactivity. All other user profiles should be logged out after 15 minutes. Which two steps must be performed to configure this? (Choose two.)

  A. Set the Session Timeout field to 3600.
  B. Set the Session Timeout field to null.
  C. Set the Session Timeout field to 60.
  D. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Enabled.
  E. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Disabled.
  F. Set the CLIENT_SESSION_EXP field to 60.
  A. Set the Session Timeout field to 3600.
  D. Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Enabled.

• Question 8:

  Your customer would like to run incident reports with up to five years of data on incidents and activity for a given agent regardless of whether an agent has left the company.

  Your customer reuses licenses after staff members leave the company and will need to continue that practice.

  Your customer is not sure what they need to do to keep from deleting data for agents that have left the company.

  Identify which option would allow your customer to administer the staff accounts to enable the reporting abilities they require.

  A. Disabled from Assignment
  B. Disabled from Assignment and Report Filters
  C. Permanently Disabled
  D. Do not disable, but lock the staff account.
  E. Reassign the old incidents to another staff account called Former Employee.
  A. Disabled from Assignment

• Question 9:

  Your customer wants to search and reply to comments made on their company's "Fan page." Which two items are required to accomplish this? (Choose two.)

  A. an email agent enabled on the Social Monitoring profile
  B. Self Service for Facebook enabled and deployed
  C. a Company Fan page on Facebook
  D. a "Facebook Channel" created and assigned to a profile
  E. a personal Facebook page
  A. an email agent enabled on the Social Monitoring profile
  D. a "Facebook Channel" created and assigned to a profile

• Question 10:

  You are asked to identify how a question has been scored upon a search result.

  While researching the question, you identified possible answer attributes to review.

  Identify three items that affect the score of the answer and, therefore, should be reviewed. (Choose three.)

  A. Status
  B. Question
  C. Access Level
  D. Categories
  E. Summary
  B. Question
  D. Categories
  E. Summary