Oracle 1Z0-325 Online Practice Questions and Exam Preparation

Oracle 1Z0-325 Online Questions & Answers

• Question 41:

  To manage widgets, you need to access the menu link "Widgets" on the Customer Portal Admin page shown in the picture below:

  

  Select three answers that match the options you expect to see when you click Widgets. (Choose three.)

  A. Widgets details
  B. Create a new widget
  C. Browse widgets
  D. Change widget version
  E. Syndicated widgets
  B. Create a new widget
  C. Browse widgets
  E. Syndicated widgets

• Question 42:

  Your customer had previously allowed their end customers to be able to submit incidents only via an email mailbox into Outlook. Now that they are deploying Customer Portal, they still need to allow emails to be submitted and have an incident created. What two items must be enabled to meet this requirement? (Choose two.)

  A. EGW_SECURE_UPDATE_ENABLED
  B. EGW_UPDATE_BY_CREATE
  C. EGW_ENABLED
  D. EGW_AUTO_CONT_CREATE
  E. EGW_SAVE_EMAIL_HEADERS
  B. EGW_UPDATE_BY_CREATE
  D. EGW_AUTO_CONT_CREATE

• Question 43:

  Your customer is using standard statuses, status types, and the standard agent "My Inbox" report.

  Which two incident status types will show up in the agent's "My Inbox" report? (Choose two.)

  A. Solved
  B. Unresolved
  C. Waiting
  D. Updated
  C. Waiting
  D. Updated

• Question 44:

  Your client wants to provide users with an Overview Answer that contains links to drill down to more detailed information if the user is interested.

  The drilldown Answers should not be included in any search results.

  How should the drilldown Answers be configured so that they can be linked to, but won't be displayed in search results?

  A. Set the Access Level to "Help" for the drilldown Answers and save them with a Public status.
  B. Save the drill-down Answers with a Draft status.
  C. Create a special Public status named "Hidden". Save the drill-down Answers with the "Hidden" status.
  D. Enter the drilldown information as Conditional Sections of the Overview Answer. Set the Access Level for those Conditional Sections to the "Help" Access Level. Save the Answer with a Public status.
  D. Enter the drilldown information as Conditional Sections of the Overview Answer. Set the Access Level for those Conditional Sections to the "Help" Access Level. Save the Answer with a Public status.

• Question 45:

  Your customer would like to set up the following configuration:

  If (or when) a customer replies to an agent's response to their original question, the end customer's incident must be assigned to any available agent.

  The current setup leaves incidents assigned to the responding agent.

  Select two configurations to enable the assignments to be correct.

  A. Escalate the incident after an hour in incident rules.
  B. Remove the incident agent assignment in incident rules.
  C. Assign the incident to the agent group in incident rules.
  D. Email the incident details to the agent group in incident rules.
  E. Enable the incident queue for "Round Robin logged in."
  F. Set the response option for reassign on response to "No Change."
  C. Assign the incident to the agent group in incident rules.
  E. Enable the incident queue for "Round Robin logged in."

• Question 46:

  You are working with multiple interfaces.

  Which four objects/items are shared across interfaces? (Choose four.)

  A. Configuration Settings
  B. Staff Accounts
  C. Navigation Sets
  D. Profiles
  E. Workspaces
  F. Reports
  G. Custom Objects
  H. Business Rules
  B. Staff Accounts
  C. Navigation Sets
  D. Profiles
  E. Workspaces

• Question 47:

  What is the maximum number of special characters that can be required in a password in addition to having lower and uppercase letters, two numbers, and a maximum character length of 10?

  A. 8
  B. 1
  C. 6
  D. 3
  E. 5
  B. 1

• Question 48:

  Your customer has asked that all incidents be "scanned" for words that may revolve around product defects and injuries so that they can alert their risk management team of any possible product issues or liability. The customer accepts that 100% accuracy is not attainable, and accepts that they will be false positives and a margin for error.

  They have provided you the following words to be "scanned":

  1.

  Mouth

  2.

  Jaw

  3.

  Cheek

  4.

  Jowl

  5.

  Chin

  6.

  Oral

  7.

  Palate

  The customer requires the following:

  You decide to use a regular expression to search for these words in all incoming emails.

  ^mouth[,|.|'|"|;|:| |!|?|and]|\ jaw[,|.|'|"|;|:| |!|?|and]|\ cheek[,|.|'|"|;|:| |!|?|and]|\ jowl[,|.|'|"|;|:| |!|?|and] |\ chin$[,|.|'|"|;|:| |!|?|and]|\ oral[,|.|'|"|;|:| |!|?|and]|\ palate[,|.|'|"|;|:| |!|?|and]

  Identify the three words that will be correctly matched to this regular expression. (Choose three.)

  A. Chin
  B. Jaw
  C. Mouth
  D. Cheek
  E. Jowl
  F. Oral
  G. Palate
  B. Jaw
  D. Cheek
  E. Jowl

• Question 49:

  In which two sections of the Customer Portal is the Guided Assistance widget available for end customers? (Chose two)

  A. The answers detail page. Ask a Question
  B. The answers list page only
  C. Any page the customer wants it placed
  D. The popular answers list page
  E. They are only available when using smart assistant.
  A. The answers detail page. Ask a Question
  D. The popular answers list page

• Question 50:

  During requirements gathering, your customer determines that since they will be directing customers to the support pages from their website, they would like the default Home page to be removed.

  Which three of the available options are required to complete this requirement? (Choose three.)

  A. Update the config verb CP_HOME_URL.
  B. Update the config verb CP_LOGIN_URL.
  C. Delete the home.php file from the customer portal site.
  D. Remove the "Home page" navigation option from the template file.
  E. Update the site.css file to remove references to the Home page.
  A. Update the config verb CP_HOME_URL.
  D. Remove the "Home page" navigation option from the template file.
  E. Update the site.css file to remove references to the Home page.