Oracle 1Z0-219 Online Practice Questions and Exam Preparation

Oracle 1Z0-219 Online Questions & Answers

• Question 11:

  A Siebel iHelp item is typically modified by:

  A. end users
  B. application administrators or business analysts
  C. business automation administrators
  D. developers or members of the Siebel implementation team
  A. end users

• Question 12:

  Select two statements that are true regarding predefined responsibilities.

  A. Views cannot be added or removed from predefined responsibilities.
  B. A copy of a predefined responsibility can be tailored to meet your needs.
  C. New predefined responsibilities can be added during configuration.
  D. They are optionally loaded during database installation.
  A. Views cannot be added or removed from predefined responsibilities.
  B. A copy of a predefined responsibility can be tailored to meet your needs.

• Question 13:

  Your client, company XYZ has set up the following assignment rule for the assignment of Call representatives to now Service Requests: Assuming all six candidates meet the rule criteria, which three statements are true about how Assignments Manager will assign a new SR based on workload distribution rule?

  

  A. CSR Rep 4 will be assigned the new SR because he has the lowest passing workload score.
  B. CSR Rep 3 will be assigned the new SR because he has the highest workload score.
  C. CSR Rep 6 will be assigned the new SR because he has the lowest workload score.
  D. More than one candidate qualifies for assignment based on the workload distribution rule.
  E. CSR Rep 6 will be eliminated because his current workload > maximum workload in the workload distribution rule.
  D. More than one candidate qualifies for assignment based on the workload distribution rule.

• Question 14:

  Identify the object that you would select to examine the run time event's properties if a workflow process is invoked by a run-time event.

  A. the step labeled "Start"
  B. the connector labeled "Default"
  C. the step labeled "Oppty > $IM < and Submitted?"
  D. the connector ending at the step labeled "End"
  E. the step labeled "End"
  A. the step labeled "Start"

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  Reference:

  http://docs.oracle.com/cd/B40099_02/books/BPFWorkflow/BPFWorkflow_Design10.html#wp1237 675 (bulleted point # 2, topic: How to Run-time event invokes a workflow process)

• Question 15:

  Which two statements are true regarding Siebel iHelp?

  A. iHelp items cannot be imported or exported.
  B. iHelp items can be downloaded to regional and local databases.
  C. Activation and expiration dates for the iHelp item are optional.
  D. The "Private" field controls which users have visibility to the iHelp item.
  E. To Indicate that the iHelp item is complete and ready for general use, the administrator clicks the "Publish" button.
  B. iHelp items can be downloaded to regional and local databases.
  C. Activation and expiration dates for the iHelp item are optional.

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  Reference: http://docs.oracle.com/cd/B40099_02/books/AppsAdmin/AppsAdminiHelp5.html (5th bulleted point on the page from top; check Remote support, second row of the table)

• Question 16:

  Select the two characteristics that describe a dynamic picklist and pick applet.

  A. Always display values in a single column drop down list.
  B. Data is only added via an Administration Data View.
  C. Data that users enter will be made available for other users to select.
  D. Allow users to select multiple records.
  E. Allow users to select a single record.
  C. Data that users enter will be made available for other users to select.
  E. Allow users to select a single record.

• Question 17:

  What is an example of limiting data displayed in the My Opportunities view to opportunities assn with a job role within the organization?

  A. opportunities associated with their user ID
  B. opportunities for which they are the primary
  C. opportunities associated with their position
  D. opportunities that they created
  C. opportunities associated with their position

• Question 18:

  A Call Center agent needs to assign multiple Technical Support resources to a complex service request. What is the maximum number of users that can be assigned as the Owner?

  A. One
  B. more than one
  C. no limit
  D. This depends on the type of SR created.
  E. none of the above
  A. One

• Question 19:

  What relationship between entities is rare in the Siebel logical model?

  A. 1:1 (one-to-one relationship)
  B. 1:M (one to-many relationship)
  C. M:l (many to one relationship)
  D. M:M (many to many relationship)
  A. 1:1 (one-to-one relationship)

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  Reference: http://www.siebeloracle.com/reusing-tables-siebel/ (bulleted point #3)

• Question 20:

  Which part of the Siebel architecture contains the Siebel Repository File, Configuration File, and Siebel Web templates?

  A. Siebel Web Client
  B. Third-party Web server
  C. Siebel Gateway Name Server
  D. Siebel Server
  D. Siebel Server